Senior Director - Site Reliability Engineering

About Gartner IT: 

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.  

About the role: 

Do you wear multiple hats in the world of reliability? Are you a rockstar architect with a passion for building resilient, performant, and scalable systems? If you're a technical leader who thrives at the intersection of software, platform, and on-premise Infrastructure, then we want to meet you!

We are seeking a seasoned Sr. Director of Site Reliability Engineering (SRE) who is responsible for developing and implementing a comprehensive strategy for site reliability, encompassing scalability, performance, and reliability improvements. The role will align SRE objectives with overall conference business goals and technology roadmaps. It will foster the spirit of continuous improvement to the SRE and position it to meet Global Conferences MCPs.
 

The person in this role is responsible for overseeing SRE team operations, ensuring the reliability and availability of all the technical services designed to deliver the world-class experience to our clients. This role will work effectively with Service Management to enforce best practices for system reliability, monitoring, capacity planning, incident response, problem management, disaster recovery, change management, and workflow automation. They will also partner with Global SRE Practice Leader to implement standard tools and technologies necessary to generate a complete view of SRE metrics and improvement areas, including (but limited to) monitoring, logging, notification, dashboarding, and AIOps.

What you’ll do: 

• Lead three regional cross-functional SREs teams, providing leadership, mentorship, and clear talent strategy to improve the overall effectiveness and performance of SRE team.

• Design and implement a holistic reliability strategy that aligns with Gartner’s Conferences Business Objectives and Technology Roadmap; encompassing resiliency engineering, performance optimization, and platform stability.

• Partner with executive leadership to communicate SRE initiatives, advocate for optimal ROI, and drive organizational change.

• Partner with Business and Technology leaders to develop SLOs and SLAs aligned with business goals.

• Champion a culture of automation, tooling, and continuous improvement within the reliability team to reduce the toil.

• Architect and build highly scalable, secure, and resilient digital products ( .NET/NodeJs/Java-based) on-premise and cloud environments such as AWS and Azure with multi-region DR strategy.

• Implement best practices for observability, leveraging tools and techniques to gain deep insights into system health and performance.

• Establish 24x7 Incident Management process in partnership with Gartner’s NOC; Oversee incident response, root cause analysis, and post-mortem procedures for rapid resolution and prevention

• Responsible for tracking and Improving MTTI, MTTR and MTTF for all the technology services, 

• Stay up-to-date on the latest trends and technologies in reliability, performance engineering, frameworks (such as .NET/Java/Angular..etc), and cloud computing (AWS and Azure).

• Manage the reliability budget and resources effectively.

• Advocate for reliability best practices across the entire organization.

• Travel to the Premium destination conferences to provide onsite support.

What you’ll need:

• Formal training or certification on site reliability/software engineering concepts and 12+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization.

• Minimum 7+ experience leading complex projects supporting site reliability engineering design, scaling, resilience, and system performance assessments for highly critical and regulated applications

• Strong Technical expertise in .NET/ Angular/ SQL /NoSQL technologies

• Extensive experience with Cloud platforms (AWS and Azure), including its core services such as EKS, Serverless, CDN, GraphQL etc

• Experience of leading SRE team for SaaS based applications

• Experience implementing meaningful customer driven SLO/SLIs

• Demonstrated prior experience managing high severity production incidents to resolution

• Experience leading technologists to manage, anticipate, and solve complex technological issues for critical technologies

• In-depth knowledge of observability principles and experience with tools like Prometheus, Grafana, Dynatrace, Thousand Eyes, Apica, Splunk and distributed tracing systems.

• Strong understanding of resiliency engineering principles and practices.

• Proven ability to design and implement performance optimization strategies.

• Excellent communication, collaboration, and interpersonal skills.

• Strong leadership skills with the ability to motivate, inspire, and mentor a team.

• A strategic mindset with a passion for building proactive and preventative approaches to reliability.

Bonus Points:

• Experience running SRE Maturity uplift programs.

• Experience in Search engine optimization

• Experience in monitoring and tuning AI/ML workloads

• Experience in Wearable / Network and Radio technologies

What you’ll get:

• Competitive Compensation Packages

• 23 days annual holiday, and additional days off for your birthday, 24th & 31st of December.

• Private Medical and Dental Care.

• Life and Disability Insurance.

• Public Transport Subsidy.

• Ticket Restaurant Card.

• Childcare Vouchers (Ticket Guarderia).

• IncentiFit - annual reimbursement for health-and-wellness-related activities.

• Spanish lessons.

• Pension Scheme.

• Tuition Reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.

• Relocation Assistance - a specialist to help you with all the appointments and paperwork.

PLEASE NOTE:

• Applications must be submitted in English.

• A valid EU visa/passport is required for this position.

#LI-AL2

#LI-Hybrid

#LI-Technology

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.