Principal Specialist Gurgaon

About the role:
We are currently seeking a Principal Specialist to join the New Assignment Team. The primary objective of this team is to ensure that accounts are validated and routed to the appropriate sales representative based on secondary research into company firmographic data.

As an individual contributor, the candidate is expected to partner with various key stakeholders like Marketing, Sales & Strategy Operation and Sales teams and improve their understanding of complex business problems from diverse perspectives. The candidate will be working on key initiatives, where they will be responsible for gathering business problems, seeking input from relevant stakeholders, and driving solutions.

What you will do:

Data Analysis and Reporting Support:

• Develop, track, and report various process metrics using MS Office tools, Power BI, Macros, etc.

• Ensure data integrity by identifying discrepancies and regularly updating datasets.

• Provide ad-hoc data requirements critical for business decisions.

• Manage data tools and internal applications including Anaplan, Excel, Power BI, CRM, etc.

Business-Critical Account Assignment Operations:

• Support the leadership team in executing process changes and conducting related training sessions with the larger team.

• Drive high-complexity projects with minimal guidance.

• Independently own and execute assigned workstreams.

• Collaborate with leadership to establish and report performance goals that align with Sales & Strategy Operational goals.

• Develop and maintain tools, resources, and training materials, contributing to knowledge capture and documentation.

Service Delivery:

• Understand key operational metrics of the account assignment process and support the team in delivering efficient and effective results.

• Understand sales and marketing strategies to assist with appropriate business decisions that drive team performance.

• Perform quality checks on account assignments based on defined routing logic and data sources, and identify improvement opportunities at both individual and process levels.

• Analyze the root cause of misassignments escalated by Sales or Marketing teams and problem-solve to ensure fixes.

• Communicate effectively and efficiently with Sales Managers and Sales Representatives, providing swift and accurate responses and resolutions.

What you will need:

• An MBA or bachelor’s degree with 4 years of experience. Relevant marketing/client management or service operations experience preferred.

• Strong Microsoft office skills, especially Excel and Power Point. Knowledge of Power BI/Macros is a plus.

• Proficient in English language and excellent in verbal and written communication

• A strong mix of Thought leadership and business acumen and demonstrated track record of delivering outstanding results.

• Must have continuous improvement mindset and experience in driving business critical initiatives in the current role.  

• Must have the ability to work effectively and efficiently in a very fast-paced, deadline driven, fluid team environment.

• Ability to prioritize workload in order to manage time effectively, complete work within deadlines and produces accurate results.

What you will get: 

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)

• Collaborative, team-oriented culture that embraces diversity. 

• Professional development and unlimited growth opportunities

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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