Director, Team Manager

Director (Team Manager) -Content Maintenance COE

What makes Gartner Research a GREAT fit for you?

When you join Gartner Research, you’ll be part of a leading-edge team that values expert insights, bold ideas, and intellectual courage. You’ll deliver must-have research and contribute to our double-digit growth by providing our clients worldwide the unbiased insight they need to make the right decisions on their key initiatives. Through constant learning, discovery, and collaboration you’ll not only help clients deliver on the promise of digital, you’ll grow your career and the scope of your impact across industries. Our culture demands hard work — and rewards it with exceptional opportunity. If you are someone who is intellectually curious and principally motivated by ideas, Gartner is looking for you.

About this role:

Are you intellectually curious and motivated by ideas? Do you want to lead teams that create research products      widely used by executive leaders worldwide? Gartner is searching for an India-based Director to join our       research team within the Content Maintenance Center of Excellence (CoE). This role provides an exciting opportunity to partner with Gartner’s Research & Advisory leadership and scale the content maintenance capability across research practices, along with  an exposure to the full range of leadership-level strategic and management topics. The Director will be responsible for (a) setting and communicating the vision, strategy, and value proposition of the CoE with global leadership, and (b) scaling COE capability across research practices, helping our clients navigate their most pressing concerns of the day. This involves working & reviewing with the research team on a wide range of written deliverables and producing research providing strategic and actionable advice for top executives, while breaking down complex topics into an easily digestible and consumable format. Being part of this team will provide you with opportunities to support discussions among various industry      leaders, identify and design tools and frameworks to support clients in critical processes, and help organizations transform the way they operate. The Director must be intellectually curious and have the desire to quickly develop “generalist” knowledge. The role is a key feeder to careers reaching the highest levels of the firm.

What you will do:

• Lead a team (~15+ associates including TMs) through effective coaching / continuous performance feedback, managing performance at all levels and hiring, developing, and retaining top talent.
• Manage team for quality through established processes and metrics, while also driving Content Maint. COE’s goal to continuously improve and transform its operating model.
• Build and own all relationships between the CoE and stakeholders across various Gartner locations globally, to seamlessly drive research initiatives. This includes working with peers across BUs and senior practice leaders to develop operational plans, discuss strategic directions and incorporate ongoing improvements.
• Learn and execute Gartner's proven methodology for conducting world-class research that helps identify best practice solutions to many of today's biggest business challenges.
• Provide thought leadership to the research team to interpret, collect, analyze, and structure information from top executives that are actionable, applicable (not academic), and aligned with their workflows.
• Lead initiatives for on-going improvements, innovation, quality improvement, reporting metrics and ideas on supporting the broader R&A business. Continuously and collaboratively prioritize efforts against areas of highest business impact.
• Drive  timely delivery of a regular calendar of research deliverables — including whitepapers, presentations, client-shared materials, case studies and best practice documents     .
• Ensure the quality of deliverables by undertaking regular checks of the researchers’ work by reviewing documents, listening into/shadowing discussions with stakeholders and SMEs.
• Motivate, coach, facilitate, problem solve, address people-related issues, and be actively involved in the day-to-day activities of the team.

Who you are:

• A Content Leader who continuously improves the quality of the team’s content through Content Essentials and client empathy.
• A Strategic Planner who dives deep into client engagement, demographics, and Gartner business metrics to identify creative solutions to increase client value and retention.
• A Talent Developer who acts as a talent magnet to recruit, coach, and develop talent. You have demonstrated experience team engagement, career pathing, and managing ICs & TMs to achieve success.
• A Great Communicator who can craft and deliver strong messages to motivate associates.
• A Business Collaborator who proactively engages across teams to drive client and business outcomes.
• A Disciplined Prioritizer who manages the team’s time effectively, focusing on the most critical activities. Balances multiple priorities and successfully adjusts resources as needed.
• A Effective Deliverer who can navigate ambiguity to effectively deliver sustainable business evolution which has been built through collaboration.  Is able to take others on the journey as successes are delivered.
• A Flexible Leader who is able to work outside strict job description parameters and ability to think creatively about how to provide highest levels of effectiveness, service and business outcomes.

Preferred experience:

• Master's (Management, Economics, Sociology, Political Science, MBA etc.) or PhD degrees in fields such as management, social science, sociology etc.
• 9+ years of research and/or management consulting experience
• At least 2 years of experience managing research projects end-to-end.
• At least 2 years of experience in leading and managing a team of researchers.
• Prior experience of managing TMs
• Demonstrated ability to teach and relay ideas, engage clients and work in global teams.

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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