Customer Quality Engineer

TS

Solid Line: Customer Quality Leader

Dotted Line:

The Customer Quality Engineer has a critical role within the organization. In their position they are one of the 1^st direct interfaces with the customer. The CQE will oversee and/or perform quality activities for a customer(s), a process/cell or work unit, commodity or set of suppliers. Their work directly impacts customer satisfaction, product quality and Cost of Poor Quality. Depending on their role the CQE will have direct & frequent customer contact, supplier contact and/or internal cross-functional impact.

• Lead customer satisfaction for specific customer (s) driving corrective action and continual improvement.
• Attend Tier III meetings communicating all issues related to customer, process and supplier
• Communicates all customer specific requirements to the different functions within GTX, be the face of GTX with the customer.
• Successfully interface with the customer’s Supplier Quality Engineer and others concerned within GTX quality. Must have experience and competency to work on a peer level with customer personnel. Responds quickly and effectively to customer issues and requests.
• Track & report key customer quality metrics (e.g. PPM, 8D/CAR response) keeping internal data aligned with the customer’s view.
• Lead 8D/CAR teams to contain and permanently resolve quality issues according to customer expectations for response time and technical rigor. Works with and across functions as needed for issue resolution. This responsibility requires a strong knowledge of all production lines and controls related to assigned customer.
• The CQE must use all the available tools, FORMs, templates within the QMS to drive and track improvements.
• Responsible to achieve factory quality metrics for end items, intraco and overall.
• Support PEP phase 5-8 projects. Responsible for preparing and/or approving customer and internally required quality deliverables such as, PPAP, ECN, etc.. 
• In conjunction with NPI Engineer and Program Manager, the CQE is responsible from Quality side for the pilot runs of new launches, assuring that proper controls are in place.
• Quality’s primary approver of ECN’s that will impact the plant – communicate to plant in Change Management reviews.
• Obtains customer approvals (i.e. homologation) as required for changes to products, processes and/or suppliers. (PCN process)
• Assures that all customers required quality documentation is completed and stored in applicable systems for retrieval and audit as needed.
• Supports customer field returns review and warranty analysis activities. Ensures reviews are performed on a timely basis, with proper rigor, and that resultant data and information is entered into relevant systems and communicated.
• Communicate, document and assure that all customer specific requirements, critical information, incidents and risks that concern their customer with the objective of achieving customer satisfaction with GTX quality.

• The critical metrics for the CQE Engineer are as follows

   

1. Overall PPM (External & InterCo)
2. Customer PPM
3. Customer Concerns (External and InterCo)
4. Customer Incidents (External and InterCo)
5. PPAP Performance (External and InterCo)
6. 8D Response > 24hrs (External and InterCo)

• Other: Kaizen/Knowledge sharing/5S/Standard work/Rapid problem solving/Build in Quality/Supply base management/ Leadership standardized.

• University education majored in mechanical engineering or industrial engineering 

• 3 - 5 years relevant working experience as a Customer Quality Engineer working with large OEM’s preferable

• Experience in manufacturing processes with emphasis on process design and process validation 

• Experience in process improvement, statistical techniques for process improvement, development of PFMEA's, Control Plans, Gage Plans

• Excellent knowledge of APQP/PPAP/FMEA/SPC/MSA

• Validation Studies, Corrective Action and Mistake Proofing 

• Good understanding of GD&T and reading of engineering drawings 

• Experience in assembly and machining processes with focus on process control and elimination of defects 

• Experience in Lean Manufacturing and application for reduction of defects and waste - ability to proactively work with manufacturing engineering to improve processes, maintain stability with focus on zero defects to our customers and reduction of waste and scrap internally 

• Experience in Quality Systems IATF16949 preferable  

• Experience in E-drive/electronic control preferable

• Assertive in representing customer internally and GTX externally.

• Willing and confident to make commitments.

• Good English skill in reading and writing, good English speaking is preferable.

• Good computer operating skill in MS Office environment.

• Green belt certificate.

• Responsive and responsible to deliver on commitments.

• Strong communicator, externally and internally.

• Well organized to manage multiple competing priorities in parallel.

• Motivates and influences others without direct authority.

Good :___    Acceptable: _√__    Basic: ___     No  Requirement: ___ 

• “Good” equals to IELTS 6.0 (Competent user): has generally effective command of the language despite some inaccuracies,   in appropriates and misunderstandings. Can use and understand fairly complex language, particularly in familiar situations. 

• “Acceptable” equals to IELTS 5.0 (Modest user): has partial command of the language, coping with overall meaning in most situations, though is likely to make many mistakes. Should be able to handle basic communication in own field. 

• “Basic” equals to IELTS 4.0 (Limited user): basic competence is limited to familiar situations. Have frequent problems in understanding and expression. Is not able to use complex language. This is the minimum English level expected of all ChinaUniversity graduates

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