Vice President of Account Management

The VP of Account Management will be responsible for overseeing a team of Account Managers that manage our Enterprise (over 5,000 lives) book of business. You will lead a team that is responsible for ensuring the overall success and retention of all clients within this market segment. You will be responsible for setting up scalable processes to drive great outcomes for our clients. The VP will work closely with the SVP of AM, other AM leaders and cross-functional leaders to drive Garner’s mission forward. This role will report to the SVP of Account Management.

This position is remote, with up to 25% travel.

Responsibilities will include:

• Leading, coaching, and developing a team of account managers who ensure that Garner delivers an excellent client experience to our enterprise market book of business
• Designing and building systems and processes that will continue to help the Garner AM team scale and grow
• Establishing and managing key broker and client relationships
• Monitoring client health and other client success KPIs for your team and client segment. Developing and executing strategy plans, playbooks, and best practices to be deployed across the enterprise market segment to improve client satisfaction, engagement, ROI, and support retention
• Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs of enterprise market customers
• Collaborating with product, sales, and member services teams to ensure that Garner’s enrollment and engagement goals are met
• Monitoring and coaching on the quality of AM deliverables
• Ability to travel up to 25% of the time

Ideal candidate has:

• 10+ years of experience managing and growing a high-performing B2B account management org in the healthcare, benefits, or wellbeing industry with a proven track record of delivering strong client satisfaction and retention year over year
• Demonstrated experience supporting clients to increase engagement and maximize the value of a SaaS solution
• Proven ability to build strong relationships with brokers in the health and welfare space
• Passion for delivering an excellent client experience and strives to deliver high-quality work
• A strong ability to think systematically and design operational processes 
• Excellent communication and presentation skills
• A self-starter mindset with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
• A desire to be a part of our mission to improve the healthcare system

 The target base salary range for this position is: $175,000 - $195,000. This position is also commission-eligible. Individual compensation for this role will depend on a variety of factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.