Senior Azure PlatformSupport Engineer

Location: Toronto, ON, Canada

Expert Technical Troubleshooting & Resolution:

• Serve as the escalation point for complex, high-impact incidents related to the Azure platform, ensuring timely resolution and clear customer/stakeholder communication.
• Perform deep-dive Root Cause Analysis (RCA) for major incidents and implement preventative measures to ensure platform reliability.

Azure PaaS and Application Hosting Support:

• Diagnose and resolve intricate issues within Azure Platform as a Service (PaaS) environments, including App Service, Azure Functions, Azure SQL Database, and Azure Kubernetes Service (AKS), focusing on deployment, performance tuning, and scaling.
• Provide configuration and deployment support for applications utilizing CI/CD pipelines (Azure DevOps/GitHub Actions).

Azure Networking and Security Management:

• Manage and troubleshoot complex Azure networking components, including Virtual Networks (VNET), Subnets, Network Security Groups (NSGs), Azure Firewalls, Load Balancers, Application Gateway, and Azure Front Door (AFD) configurations.
• Maintain connectivity solutions such as VPN Gateways and ExpressRoute.

Identity and Access Control (IAM) Expertise:

• Provide expert support and configuration management for Azure Active Directory (Azure AD/Entra ID), focusing on user synchronization, authentication, authorization, Conditional Access, Multi-Factor Authentication (MFA), and Role-Based Access Control (RBAC).

Automation and Documentation:

• Develop and maintain automation scripts using PowerShell, Azure CLI, Python, and Infrastructure as Code (IaC) tools (e.g., Terraform, Bicep) to streamline support and operational tasks.
• Create and maintain high-quality technical documentation, runbooks, and knowledge base articles for the support team and internal users.

Mentorship and Collaboration:

• Mentor and provide technical guidance to junior support and operations team members.
• Act as a technical liaison between the support team and engineering/development teams to communicate customer issues and drive platform/product improvements.

• Experience: 5+ years in a technical role, with at least 3 years focused specifically on advanced support and engineering of Microsoft Azure services.
• Deep Azure Expertise:
  • Demonstrable expertise in Azure IaaS (VMs, Storage) and PaaS (App Services, Functions, SQL).
  • Strong practical experience with Azure Networking (VNET, NSG, Firewall) and traffic management (AFD, Load Balancers).
  • Expertise in Azure AD/Entra ID for identity and access management.
• Networking Fundamentals: In-depth understanding of networking concepts (TCP/IP, DNS, DHCP, routing, firewalls).
• Scripting & Automation: Proficiency in PowerShell, Azure CLI, or Python for automation and troubleshooting.
• Problem-Solving: Exceptional analytical, critical thinking, and advanced troubleshooting skills with a clear customer-first mindset.
• Communication: Excellent verbal and written communication skills to effectively manage customer expectations and explain complex technical concepts.

• Bachelor’s degree in Computer Science, or a related technical field.
• Certifications: Microsoft Certified: Azure Administrator Associate (AZ-104), Azure Solutions Architect Expert (AZ-305), or Azure Network Engineer Associate (AZ-700)(optional). Good to have.
• Experience with monitoring and logging tools like Azure Monitor, Application Insights, and Log Analytics.
• Familiarity with IT Service Management (ITSM) frameworks, such as ITIL.

About fusionSpan

fusionSpan is a fast-paced, high-energy global firm with a highly motivated team. This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities. We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region.

Check out our Great Place to Work Certified Badge here.

Our Company Values:

• Trust: We believe trust is the foundation of success, and build it through unwavering integrity, transparency, and open communication. We deliver on promises, address challenges directly, and hold ourselves accountable to excellence in all interactions with clients, partners, and teammates.
• Innovation: We understand that excellence and innovation go hand-in-hand and are committed to developing forward-looking, creative solutions that meet our clients’ evolving needs and move the industry forward. We embrace change, celebrate creativity, and prioritize quality to create a new standard of performance.
• Community: We are a community-first organization committed to creating a culture of collaboration, inclusivity, and respect
  where each voice is heard and all contributions are valued. We prioritize responsible and sustainable practices on our path to positively impact those we serve.