Head of Data Science

Location: US - Remote, Canada - Remote

Department: Data

Location Type: REMOTE

Employment Type: FULL_TIME

Company Overview

Role

Key Responsibilities

• Lead, manage, and develop a high-performing Data Science team, including coaching, performance management, career development, hiring, leveling, and team operations.
• Set the Data Science strategy and roadmap across Function’s consumer business, spanning acquisition, activation, engagement, retention, member health outcomes, marketing, finance, operations, and product experience.
• Partner with Product, Engineering, Growth, Marketing, Clinical, Finance, and Operations leaders to prioritize the highest-impact DS work and ensure the team is focused on the most important company outcomes.
• Build the operating model for the DS function, including intake, prioritization, stakeholder management, project planning, quality standards, and communication cadences.
• Establish and evolve Function’s core product and business measurement frameworks, including north-star metrics, funnels, retention, engagement, member value, experimentation standards, and executive reporting.
• Raise the quality of company decision-making by ensuring analyses are rigorous, actionable, clearly communicated, and tied to concrete product, operational, or business decisions.
• Guide the team in applying the right analytical methods to the right problems, including experimentation, causal inference, segmentation, forecasting, behavioral analysis, personalization, and measurement of member health-related outcomes.
• Partner with Data Engineering, Analytics Engineering, and Product Engineering to improve the reliability, usability, and governance of Function’s data foundations while enabling the DS team to move quickly.

Qualifications/Skills

• 10+ years of experience in data science, product analytics, or applied analytics, including significant experience in consumer technology, subscription, marketplace, fintech, health-tech, or another high-scale digital product environment.
• 4+ years of people-management experience, including direct management of data scientists or product analysts; experience leading a team of 15+ is strongly preferred.
• Proven ability to build, lead, and scale a Data Science function, including hiring, coaching, performance management, team structure, planning, prioritization, and operating cadences.
• Strong product and business judgment, with a track record of using data to influence roadmap decisions, growth strategy, retention strategy, operational performance, and executive-level tradeoffs.
• Deep fluency in product and business analytics, including funnels, retention, engagement, cohort analysis, segmentation, experimentation, causal inference, metric design, and executive reporting.
• Excellent executive communication and stakeholder management skills, with the ability to translate ambiguous business problems into analytical roadmaps and clear decisions.
• Strong technical fluency in modern data science and analytics workflows, including SQL, statistical reasoning, experimentation, and analytical tooling.

To be a strong fit, you also need

• Ruthless Prioritization:
  • We don’t let perfect get in the way of progress.
  • We move quickly to drive value, not perfection.
  • We prioritize what drives impact.
  • We never compromise on standards of excellence.
• Member-First, Always:
  • We design and deliver like we’re caring for someone we love.
  • We create calendar, actionable, human experience.
  • We prioritize responsiveness, peace of mind, and outcomes.
  • We empower members with truth, clarity, and care.
• One Team, Moving Fast:
  • We are aligned in purpose, prioritization, and speed.
  • We gather diverse perspectives to make informed decisions.
  • We clear paths for each other and move fast together.
  • We communicate clearly and respectfully, rallying around shared goals.
• Radical Ownership, Relentless Execution:
  • We don’t just ship– we own outcomes and drive results.
  • We act with urgency and precision
  • We anticipate, initiate, and follow through.
  • We meet challenges with grit and pragmatism.
  • We embrace new tech to deliver better outcomes.
• Mission Over Ego:
  • We are ruthlessly aligned to our mission– and leave ego at the door.
  • We disagree and commit.
  • We don't tolerate politics or withholding information.
  • We operate with honesty, transparency, and respect.
• Sustained Integrity in Every Detail:
  • We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
  • We prioritize clinical precision– data must be right.
  • We sweat the details because outcomes depend on them.

Why You'll Love Working With Us