Research Operations Manager

This role can be performed remotely anywhere within the United States.

As the Research Operations Manager at Fullstory, you will be responsible for collecting research needs from product teams, consulting on the appropriate research methods, and communicating directly with our customers. This important role ensures that we strategically involve our customers in important product decisions, as well as share those findings with collaborative teams across the business.

In a typical day, you might:

• Support functional teams’ research development and implementation

• Work with product and design leadership to identify team research needs (process, tools, learning and development, etc.), make recommendations for improvement, and assist with the planning and execution of related projects

• Develop, standardize and maintain research methodology and supporting documentation, including an internal repository, training materials, playbooks, and commonly used resources

• Investigate research tools that can improve efficiency and impact

• Recruit customers and keep them informed of research findings and product updates

• Foster a community of highly engaged customers and product teams

• Develop a communications strategy for keeping collaborators and teams better informed, synthesizing and sharing research findings and success stories to elevate awareness and impact of research at Fullstory

Here’s what we’re looking for:

• Experience with user research methods and practices; preferably this includes proficiency with tools such as Usertesting, Maze, Dovetail, Qualtrics, etc.

• Excellent written and verbal communication skills

• Strong organizational skills, with acute attention to detail

• 3+ years of experience working with product teams is highly valued

The impact you will have in 6 Months:

• You will have built a strong pipeline and membership for our Customer Innovation Circle, with actively engaged members and frequent research project opportunities

The impact you will have in 12 Months:

• You will have trained and led our product team to abide by industry best practices for user research, sharing insights across multiple projects and managing an active customer community

The base salary for this position ranges between $110,000 - $120,000 USD. Base salary will vary based on relevant experience, job-related skills and qualifications.

#LI-Remote #LI-CD1

About Fullstory

Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.

How we support you:

Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter.

• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.

• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

• Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.

• Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.

• Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.

• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.

• Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need.

Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact accommodations@fullstory.com. Requests for accommodations will be treated confidentially.