Senior Full Stack Engineer - Telephony

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

Senior Full Stack Engineer - Telephony

We are seeking an experienced Full Stack engineer to join our newly formed Telephony engineering team. Front's long-term vision is to evolve into an omnichannel solution for customer experience, beginning with support teams. As our product primarily serves help desk use cases, we've recognized a growing demand for high-quality voice and SMS capabilities from our customers. This team will focus on launching the initial version of Telephony while working toward delivering a more robust solution in the future.

To be successful in this role you must be a quick learner, have proven software development skills, would identify with being a product and business-minded engineer, have experience delivering high quality feature work on time, and work well in a dynamic, cross-functional team.

What will you be doing?

• Work closely with product managers, product designers and other engineers to improve Front’s Telephony offerings. You will conceptualize, design, implement, test, and launch improvements to Telephony capabilities and use cases.

What skills and experience do you need?

• Industry experience building fast, reliable, real-time web-based applications.

• Fluency in a dynamic language like Javascript, Python, Ruby, or similar.

• Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.

• Exposure to architectural patterns of a large, high-scale web application.

• Experience working with or building APIs.

• Product minded: committed to building the best user experience.

• Business minded: understands the power of leveraging technology toward business outcomes.

• Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.

• Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.

Bonus:

• Experience with AWS technologies.

• Rigor in automated test coverage, and other web best practices.

• Experience working with complex data models at scale.

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