Senior Full-Stack Engineer (Backend leaning) - AI

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

AI is transforming customer support and, with over 12 years of experience building customer operations solutions, Front is in a unique position to shape this transformation. The AI innovation team at Front leverages AI and ML methodologies to build functionality across the entire breadth of the product. Our workflow automations, agent assistance and operational insights have only scratched the surface, and user engagement is already extremely promising. This role would have the opportunity to get in at the ground floor and significantly influence the direction of the product as we scale.

What will you be doing?

• Collaborate closely with product managers, designers, and fellow engineers to build and enhance product features.

• Develop in a JavaScript environment, with a strong focus on TypeScript, Node.js, and React.

• Contribute to the deployment of AI-powered features for our users (e.g., AI Tagging, AI Answers, etc.) See examples

• Take ownership of features end-to-end, often with minimal cross-functional involvement.

• Nothing is off-limits on the backend, including, but not limited to, infrastructure, search, and persistence layers.

What skills and experience do you need?

Must have:

• Proven industry experience building fast, reliable, and real-time web applications.

• Product-minded: Passionate about delivering exceptional user experiences.

• Ability to think from first principles, evaluate trade-offs between technical solutions, and make pragmatic technical decisions.

• High learning agility - you’re excited when you encounter a problem you haven’t seen before.

• Strong communication skills that illustrate a clear, structured thought process.

Should have:

• Familiarity with the full-stack architectural patterns of large-scale web applications.

• Broad experience working with various persistence layers (SQL/NoSQL, search, graph, cache).

• Knowledgeable about modern web technologies and familiarity with IaC. Strong appetite for keeping up with the latest technologies and methodologies.

• Keen interest in AI and ML technologies.

Nice to have:

• Experience with AI technologies (e.g., LLMs, Vector Databases, etc.)

• Familiarity with managing complex data models at scale.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Focus Fridays - learn more here!

• Flexibility to work from home 3 days/week (unless posted as a full-remote role)

• Mental health support with Workplace Options

• Family planning support with Maven

• 75 Euro per month Lifestyle Stipend to spend on fitness and other activities

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice