Engineering Manager - Core Product Experiences

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We are looking for an Engineering Manager to join our Core Product Experiences team, working in Santiago, Chile. The Core Product Team at Front owns the heart of the application: our familiar-feeling but super-charged inbox where customers can triage and route incoming conversations, chat with their teammates to solve complex inquiries, and craft high quality replies. In this role you will manage the existing team of talented engineers to deliver on an ambitious roadmap, guide the team through technical decisions, scale this team by attracting and hiring talented engineers and obsess about making the team and their processes scale efficiently. This is also a very collaborative role where you will interface with other engineering managers and teams in other locations.

What will you be doing?

• Drive and deliver on our product roadmap, working with your team to turn 1-pager specs into features

• Grow your teams by coaching developing engineers and by attracting and hiring top talent

• Obsess about the architectural design, implementation and quality of the work your team produces

• Partner cross-functionally with Product and Design to innovate and execute product initiatives across the company

• Contribute to engineering-wide initiatives as a member of Front’s engineering management team

What skills and experience do you need?

• A customer- and product-driven mindset; the ability to make a complex application feel simple and intuitive for the end user

• Engineering management experience that includes effectively recruiting, mentoring, and retaining great people

• Strong track record of running teams that deliver projects of significant complexity and high level of ambiguity

• The ability to thrive in a dynamic, fast-paced, collaborative, low-ego and high-growth environment; you work well with all kinds of personalities and with teams across multiple geographies

• Clear, structured thinking and excellent communication skills

• Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism

Bonus:

• Experience working in NodeJS or React 

• Strong design sense 

• Experience building tools in the customer support space 

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