Senior Software Engineer - Systems

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

About the Role:
As an Engineer on the Observability team, you will be part of building the data transport,
Collection, storage, as well as search and discovery solutions for all metrics and logs
collected at Freshworks. You will have an opportunity to use your strong knowledge of
distributed systems and designing data pipelines to help Freshworks engineers operate
real-time systems at scale. You will be working directly with internal customers on a diverse number of projects and technologies that are core to Freshworks overall reliability and performance. If you are the kind of engineer who is passionate about building systems, has a good eye for analysis and is resourceful enough to work with performance constraints, we want to talk to you.

Responsibilities
● Develop and deploy software that will help drive improvements towards the
availability, performance, the efficiency of the system
● Perform high-level root cause analysis for service interruption, recovery and
creating preventive measures.
● Troubleshoot and resolve problems; where the problems can be across the
cloud provider, the software used and any open source technology used.
● Participate in the design and implementation of next-generation systems.
● Conduct research on software and systems products to justify recommendations and
to support purchasing efforts.
● Implement and support compliance of self and team to Freshworks compliance
and information security processes.
● You will own systems that take high scale and are capable of scaling to greater
heights
● Ensure 99.99% availability of your production systems
● Ensure 99.999% uptime of your production systems

Experience / Desired Skills (but not all required)
● 3-6 years of Experience
● Hands-on programmer and with expertise in data structures and algorithms.
● Strong Linux systems knowledge.
● Experience in writing clean, readable, and maintainable code.
● Experience in troubleshooting complex distributed systems and finding failure
scenarios.
● Expertise in Golang and/or Java and understanding of how it impacts
performance/reliability of applications.
● Experience with large-scale distributed systems and in building large-scale
performant systems.
● Experience in Elasticsearch/Solr is a plus.
● Skilled communicator and have a proven record of leading work across disciplines.
● Solid understanding of the Software as a Service (SaaS) model.

Qualifications

Coding - Datastructures, Algorithms System Design and Architecture, Distributed Systems, AWS, Devops, C/CD, Maintenance, Bug fixes, Performance Engineering + Team mentoring/handling

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.