Engineering Manager

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

We are seeking a dynamic and experienced Engineering Manager to join our team in Chennai, India. As an Engineering Manager, you will lead and inspire a team of talented software engineers, driving innovation and delivering high-quality products that meet our business objectives.

• Provide technical leadership and mentorship to a team of software engineers
• Develop and implement engineering strategies aligned with company goals
• Manage multiple projects simultaneously, ensuring on-time delivery and quality standards
• Collaborate with cross-functional teams to define product requirements and technical specifications
• Implement and maintain Agile methodologies to optimize team performance
• Conduct regular performance reviews and support the professional development of team members
• Participate in architectural decisions and ensure best practices in software development
• Stay up-to-date with industry trends and emerging technologies
• Contribute to the recruitment and onboarding of new engineering talent
• Manage resource allocation and budgeting for engineering projects

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field; Master's degree preferred
• 7+ years of software engineering experience, with at least 3 years in a leadership role
• Strong knowledge of software development lifecycle (SDLC) and Agile methodologies
• Proficiency in programming languages such as Java, Python, or C++
• Experience with cloud platforms like AWS or Azure
• Excellent project management skills with the ability to lead multiple projects simultaneously
• Strong analytical and problem-solving skills with attention to detail
• Outstanding communication and interpersonal skills
• Proven track record of building and mentoring high-performing engineering teams
• Experience in making critical decisions in fast-paced environments
• Knowledge of industry trends and best practices in software engineering
• Project Management Professional (PMP) certification is a plus

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.