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Frazil

Desktop Support Technician Technology

Remote Salt Lake, UT
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Description
Position Overview 
 
As the largest slush brand in the United States, Frazil continues to break sales records. A key driver of our success is the way we leverage technology throughout our operation. We’re as much a tech company as we are a slushy company, and our technology team is core to the infrastructure of Frazil operations. If you are a tech-savvy people person, Frazil may be the right team for you!
 
As Frazil’s first Desktop Technician you will serve as the internal team’s go-to for all tech concerns. Day-to-day you will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

This is a fully onsite position located in Salt Lake City, UT. 

Pay: $22.00 - $25.00/hourly

Key Responsibilities

  • Install, troubleshoot, and repair computer systems, hardware, and computer peripherals.
  • Assist maintaining parts inventory and logs all service/repair activity.
  • Perform system setups for new hires and participate in New Hire Orientation onboarding sessions. 
  • Resolve internal user problems and ensures correct operation of company-provided equipment and computers.
  • Troubleshoot connectivity issues (USB, HDMI, DisplayPort, Bluetooth, etc.).
  • Maintain User Account Management: Creation, configuration, and troubleshooting of users within Office 365.
  • Provide technical support for Outlook, Teams, and OneDrive.
  • Perform general preventative maintenance tasks on computers, laptops, and printers.
  • Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Provide technical support for companywide events include monthly all-hands, leadership offsites, or company retreats. 
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Provide timely communication on issue status and resolution.
  • Other duties as assigned.

Benefits

As a full-time employee you will be eligible for Frazil's full benefit package include Medical, Dental, Vision, Supplemental Plans, Life & Disability, Paid Time Off, Company Holidays, and more!
Frazil
Frazil
Food and Beverage Retail

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