Description
Service Desk/Security Analyst
Department: IT
Employment Type: Full Time
Location: Fort Wayne, Indiana, US - Indiana - Fort Wayne
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
The Service Desk / Security Analyst provides first- and second-tier technical support to end users while supporting foundational Cybersecurity and Identity & Access Management (IAM) operations. This role serves as a key entry point into the organization’s security and identity management functions, offering a structured development path into specialized Cybersecurity and IAM roles. Working under general supervision, the analyst diagnoses and resolves technical incidents, escalates complex issues when necessary, and assists with security administration activities including user access provisioning, identity lifecycle management, and compliance-related processes. The role collaborates closely with IT and security teams to help maintain secure, reliable systems while delivering responsive and effective support to internal users.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
What you will be doing:
- Incident/Request Management Process
- Responds to internal customers to resolve their technology problems. This includes first line support for client (PC), network, server, and voice hardware and software.
- Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application).
- Provides technical support related to various computer programs used by Franklin Electric employees across all business functions.
- Provides hardware support for computers, phones, and other technological equipment used by Franklin Electric.
- Performance is measured based on average duration of tickets.
Asset Management Process
- Deploys new PC to end users and trains them in their use.
- Utilizes imaging and deployment tools.
- Uses ServiceNow to maintain and track IT assets and inventories.
Security & Identity Support
- Support Azure Entra access MFA and Access troubleshooting
- Assist Security and IAM teams with user access audits, certifications, and documentation
- Escalate potential security incidents or access anomalies according to defined procedures
- Assist with endpoint security tasks, such as:
- Application whitelisting requests
- USB or privilege exception workflows
Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
- Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.
- Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
- Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
What you need:
- Bachelor’s degree in Computer Science, Computer Information Systems, or a related field (required)
- One to three years of related IT support or technical experience (preferred)
- Entry Level Computer Skills: Active Directory (Preferred), CrowdStrike EDR (Preferred), Security Fundamentals (preferred)
- Advanced Level Computer Skills: Microsoft Operating systems (Required), Microsoft Office Products (Required), SharePoint (Preferred), Adobe Products (Preferred), Apple Products (Preferred), JDE (preferred)
- A+ certification (preferred)
- Ability to travel up to 10% for this position
- Ability to participate in scheduled on-call rotations, including holidays, to provide coverage and support.
Don’t feel like you check all the boxes? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
Company Values & Benefits
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
- Hybrid remote work arrangements
- Generous paid time off & holidays
- Paid parental leave & on-site motherhood rooms
- On site café & complimentary beverage stations
- Indoor fitness facility & outdoor walking paths
- 401(k) with matching & service contributions
- Health, dental, vision, life insurance
- Short & long-term disability
- Fertility & adoption support
- Undergraduate & graduate tuition reimbursement
- Professional development assistance
- Health & wellness programs
Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.
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