Service Program Manager

Location: Houston, TX

Department: General

Service Program Manager

• Coordinate internal resources for the flawless execution of supply chain projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Weekly and daily project meeting and review with clients.
• Overall global service backlog and hit rate KPI monitor.
• Monitor and support spare part PO and fulfillment KPI.
• Track account service performance, specifically to analyze the successful completion of short and long-term goals.
• Work with team and client on digital transformation project.

• Participates in cross-group or corporate initiatives that aim at improving corporate competitiveness, service quality and cost savings.
• Supports knowledge management of corporate initiatives and best practices and works in conjunction with project management to facilitate training on best practice initiatives.
• Attend conferences and training as required to maintain proficiency.
• Perform other administrative functions and related duties as directed by Manager.

• Manage the relationship with the clients and in charge of client weekly/monthly/quarterly review meetings.
• Monitor the clients’ response, report and escalate to management as needed.
• Conducts analysis of business data as indicated by Manager.
• Develop new service business opportunities and come out global service process for potential client. Come out service quotation for review and negotiation with client.
• Create business presentation slides, spreadsheets, diagrams and service roadmaps to document as needs.

• APICS Certification is desirable.
• PMP Certification is preferred.
• SAP and SOP knowledge is preferred.
• Experience in managing and handling of electronic tools, equipment and fixtures.
• Proficiency with Microsoft Office applications required. Microsoft Project and Enterprise Resource Planning (ERP) experience preferred. Proficient in software and hardware systems.
• Must have ability to remain flexible in a dynamic work environment.
• Organizational skills for planning, multitasking, and time managing.
• Excellent written and verbal communication. Strong intrapersonal skills.
• Advanced analytical and problem-solving skills.
• Attention to detail.

• Bachelor’s Degree in Engineering, Science or Business or similar field is preferred.
• Five (5) to seven (7) years of material management, or supplier management experience in a manufacturing environment is preferred.