Reliability Lab Manager (Materials Lab)

Location: Mount Pleasant, WI

FII USA, Inc., a Foxconn Technology Group Company, is seeking a Reliability Lab Manager to join our senior engineering team responsible for product problem resolution of industry-standard server and storage platforms. This position plays a key role in driving characterization, identification of materials failure modes, collaborating with both customer and internal Foxconn R&D, Product, Process Engineering, and Quality Engineering organizations.

The Reliability Lab Manager will oversee day-to-day failure analysis activities, lead a team of engineers and technicians, and ensure that advanced analytical techniques and industry best practices are applied to support ongoing improvement in product quality and customer satisfaction.

Job Responsibilities

• Manage daily operations and characterization of materials properties.

• Lead and perform materials analysis and characterization of commodities integrated into PCA, Server & Storage platforms.
• Improve product quality and customer satisfaction through timely, detailed materials analysis
• Interface directly with design and operations engineering teams to identify and isolate failure modes, characterization of new pkg technologies and/or processes.
• Collaborate cross-functionally with hardware, process, quality, mechanical, and reliability engineering teams to resolve complex materials characterization and failure modes.
• Provide detailed analytical feedback to internal and external design, process, and operations teams based on FA results.
• Maintain lab documentation including test procedures, failure reports, calibration records, and safety compliance.
• Oversee lab operations including workflow scheduling, task assignment, and technical mentorship for FA engineers and technicians.
• Ensure all investigations follow established ESD, safety, and quality protocols.
• Other duties as assigned.

• Bachelor’s or Master’s degree in Electrical, Mechanical or Materials Engineering, or related technical field required.
• Management experience strongly preferred, but technical skills will be prioritized over previous management experience. 
• Technical skills required:
• Proficiency with destructive and nondestructive metrologies (Dye and Pull, Cross-Section, SEM/EDX, 2D/3D X-Ray imaging, CSAM, FTIR, XRF, OMM/CMM, Shadow Moiré, Electrical Continuity).
• Strong knowledge of IPC and JEDEC standards.
• Familiarity with laboratory standards such as ISO/IEC 17025.
• 5–10 years of experience in materials laboratory failure analysis environment supporting electronics industry.
• Proven experience collaborating with cross-functional and cross-organizational engineering teams.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Strong written and verbal communication skills with the ability to present findings to both technical and non-technical audiences.
• Self-motivated and able to perform effectively in a fast-paced, customer-oriented environment with minimal supervision.
• Must be able to sit or stand at lab workstations for extended periods; must be able to lift up to 50 lbs.

• Comprehensive benefits package including medical, dental, and vision insurance coverage.
• Basic life insurance and short-term disability coverage provided by employer.
• Supplemental life insurance and long-term disability coverage options available.
• 401K with employer contribution.
• Personal, Vacation, and Holiday paid time off for all full-time employees.
• Onsite Aurora Health & Wellness Center available for all employees.
• Employees are continuously encouraged to learn and grow their careers in smart manufacturing.

About FII USA, Inc., a Foxconn Technology Group Company
FII USA, Inc, a Foxconn Technology Group Company, is a global leader in smart manufacturing and industrial internet services. With a strong presence in the digital economy, we offer a comprehensive range of solutions in cloud computing, industrial internet, smart home, 5G, and network communication equipment. Fueled by continuous innovation and a commitment to sustainable development, we have become a key player in the electronic manufacturing service industry and sit at the forefront of driving advanced industry development.

FII USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.