IT Deskside Services (P9 / IB4)
Location: Houston, TX
IT Deskside ServicesPURPOSE AND SCOPE
- The purpose of this document is to determine the job of HelpDesk
- Deskside Services Tech Responsibilities
- Resolve End Users Issue & request with a positive & helpful attitude
- Install & configure Fii approved Software
- Identify, resolve or escalate software & hardware issues to the proper Team(s)
- Image & Deploy Laptops & Desktops
- Instruct New Hires how to back up their Data to OneDrive & how to contact the Help Desk with issues & requests
- Manage & support mobile phones on Verizon MDM
- Work in Active Directory to Create & Manage user login accounts
- Maintain Team Inventory, Software & procedural Databases, Create & Modify SOPs, How to & Procedural Documentation Update Software library.
- Support & Maintain Conference room Conferencing equipment
- Research & answer other Fii Departments Technical questions
- Perform Inventories & Audits
- Aid OT production IT support team when needed
- Provide Support to Corp. Events
- Act as go between for Google-Partner accounts
- Help Maintain Printers by changing Tonners & Ink, Call in for repair
- Bachelor's degree in computer science or equivalent experience
- Strong Customer support skills
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