Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

› Act as the primary quality interface between customers and Faurecia, representing the company in all customer quality-related matters;
› Represent the voice of the customer within the organization, ensuring customer requirements, expectations, and concerns are effectively communicated and addressed;
› Lead customer complaint management activities, ensuring timely responses and effective containment, root cause analysis, and corrective actions;
› Coordinate and monitor problem-solving activities using structured methodologies such as 8D, 5 Whys, and Ishikawa;
› Collaborate with cross-functional teams to drive continuous improvement and customer satisfaction;
› Monitor customer quality performance indicators and support the achievement of quality objectives;
› Support the implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in accordance with IATF 16949, customer requirements, and internal standards; 
› Participate in and support internal, customer, and third-party audits, ensuring effective implementation of corrective actions and continuous system improvement;
› Promote quality culture and ensure adherence to company procedures, processes, and customer requirements throughout the organization.

Your profile and competencies to succeed

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. 
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. 
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) 
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. 
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. 

Why join us

FORVIA, a global automotive technology supplier, comprises the complementary technology and industrial strengths of Faurecia and HELLA.

With over 137 500 people, including more than 12,000 R&D engineers across 40+ countries, FORVIA provides a unique and comprehensive approach to the automotive challenges of today and tomorrow. Composed of 6 business groups and a strong IP portfolio of over 12,400 patents, FORVIA is focused on becoming the preferred innovation and integration partner for OEMs worldwide.

In 2025, the Group achieved a consolidated revenue of 26.2 billion euros prior to IFRS 5. FORVIA SE is listed on the Euronext Paris market under the FRVIA mnemonic code and is a component of the SBF 120 index.

FORVIA aims to be a change maker committed to foreseeing and making the mobility transformation happen. www.forvia.com