Sr. Manager, Network Development

Senior Manager – Network Development

Job Description

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late-stage startup with fantastic product-market fit and trusted by more than 500 global brands like Cole Haan, Bloomin’ Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally, landing us on Wealthfront's Career-Launching Companies List for the second year in a row. 

The Senior Manager of Network Development is responsible for managing the team responsible for building and maintaining relationships with key business partners to achieve the organization’s growth objectives. This position will develop, implement, and operationalize partnerships with best-in-class service providers for Facility Management industry trades. This role has significant responsibility over strategic partnership opportunities with collaboration across multiple senior leaders. The Sr. Manager will be the external face to key strategic accounts and will be responsible for driving ServiceChannel’s mission with key partners in the Facility Management industry that make a positive impact in driving high-quality, cost-effective service levels.

Key Responsibilities

• Manage a large team that activates and onboards approved service providers to ServiceChannel’s Marketplace programs to help meet client and departmental expectations.
• Accountable to uphold specific KPIs and measurables to ensure company goals are met.
• Build strong relationships with service providers, enabling you to be the eyes and ears of the ServiceChannel Marketplace programs. 
• Drive strategy to ensure the provider network is always meeting goals
• Report high level metrics and countermeasures to leadership on a weekly basis.
• Leverage FBS tools to execute through existing processes and continuously find areas of opportunity to create efficiencies through new processes.
• Develop participating service providers during onboarding - helping them to understand their performance metrics within each program and increase their opportunities within each program. 
• Instill ServiceChannel’s marketplace vision to industry professionals.
• Engage in company initiatives to learn the entire business and contribute to the goals set by our executive team.

Required Skills & Experience

• 6+ years of experience in a facilities management role, specifically pertaining to provider recruitment, onboarding, and management.
• Display a general sense of leadership, poise, dignity, decisiveness, and confidence.
• A demonstrated ability to provide support and guidance to a large team, particularly in a fast-paced environment.
• Strong attention to detail.
• Ability to quickly learn new tasks and software solutions.
• Adaptive and responsive to feedback and open to updating processes where required.
• A positive attitude to ensure service providers have the best possible experience working with ServiceChannel.
• Willingness and desire to ask, learn, advance, achieve and engage with cross-functional team members.
• Ability to work independently from home.
• Proficient in MS Office.

Why Work for Us?

Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work.  Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts. 

We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.