Systems Engineer

Location: Costa Rica; Remote

We are looking for people with the drive to make a difference in the leading cybersecurity company in the world based out of Costa Rica.Someone that is eager to understand customers and prospects needs and put his/her knowledge, experience and creativity into designing solutions and showcasing solutions leveraging the best and most innovative technology. As a Systems Engineer this person will play a critical role supporting the sales organization in all technical matters regarding pre-sales and technical sales. This role requires a unique blend of technical expertise, business acumen and soft skills to interact with highly technical professionals, decision makers, stakeholders, and leaders to drive enterprise cybersecurity sales

Responsibilities: 

• Assist in qualifying sales leads from an Engineering standpoint.
  • Serve as a trusted technical advisor to customers and sales teams.
  • Lead technical sales [MM1] meetings with customers to understand their Cybersecurity challenges and requirements and align them to Fortinet solutions and services.
  • Be the main technical resource for sales meetings to answer and collaborate with? the customer around Fortinet solutions features, specifications, and functionalities. 
  • Build cybersecurity solutions and Bill of Materials aligned to customers’ needs and requirements. 
  • Conduct technical presentations of Fortinet products and solutions. 
  • Lead the technical sales activities like assisting partners in the process of answering RFxs[MM2] , demonstrations, Proof of Concepts, ensuring Fortinet’s solutions exceed customer expectations.[MM3] 
  • Act as the primary technical contact for customers and partners, collaborating closely with Account Managers, demonstrating Fortinet’s valued proposition.
  • Be able to clearly understand, articulate and deliver Fortinet’s value proposition, to customers and partners. 
  • Be a presenter in internal or external meetings, like events, Executive Briefing Centers (EBCs), Marketing activities, or any market positioning activity.[MM4] 
  • Manage multiple opportunities effectively while maintaining exceptional customer experiences, with a great report within internal tools.
  • Proactively manage internal and external communications including calls, emails, and chats based on the predefined SLAs. 
  • Stay ahead of cybersecurity trends and Fortinet’s product offerings.[MM5] 
  • 3+ years of experience in Security Operations Teams (Blue Team, Red Team, SOC Manager, Senior SOC Analyst).[MM6] 
  • 2+ Years of experience in pre-sales engineering roles is a plus.
  • Deep understanding of enterprise network security architectures, industry cybersecurity frameworks, and regulations such as NIST, MITRE ATT&CK, COBIT, PCI-DSS, FERPA, HIPAA and Zero Trust.
  • Strong understanding of Enterprise Cybersecurity and Network Architectures. Knowledge of the following concepts: Network Security, Security Operations, Cloud Technologies, Secure Access Service Edge, Network Access Control.
  • Strong understanding of the following technologies and protocols: RADIUS, LDAP, PKI, IKE, Certificates, L2TP, VXLAN, IPSEC, 802.1Q, AES, SSH, TLS/SSL, SHA.
  • Understanding of Private and Public Cloud environments like VMWare, Hyper-V, Kubernetes, GCP, AWS, Azure, OCI, and Nutanix. 
  • Experience with modern encryption, authentication and IAM technologies
  • Strong understanding in the following solutions: SIEM, SOAR, EDR, EPP, PAM, DLP [MM7] is a plus
  • Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical teams.
  • Strong problem-solving and analytical skills.
  • Professional proficient in English, being able to effectively participate in technical discussions, internal and external meetings, and written communication.

Required Skills and experience:

Education and Certifications:

• Bachelor's Degree or equivalent experience. 

• CISSP, CISM, CISA, CCSP, CEH, GSEC, OSCP, TOGAF or other professional level credentials/accreditations are a plus. 

• Fortinet Certifications (FCP, FCSS, FCX) are a plus

• Strong Wireless technologies knowledge is a plus.

• Cloud Certifications from a well-known vendor are a plus.

About Us

We are looking for people with the drive to make a difference in the leading cybersecurity company in the world based out of Costa Rica.. Someone that is eager to understand customers and prospects needs and put his/her knowledge, experience and creativity into designing solutions and showcasing solutions leveraging the best and most innovative technology. As a Systems Engineer this person will play a critical role supporting the sales organization in all technical matters regarding pre-sales and technical sales. This role requires a unique blend of technical expertise, business acumen and soft skills to interact with highly technical professionals, decision makers, stakeholders, and leaders to drive enterprise cybersecurity sales