Senior Software Engineer, Product Offering Group

About the role

Forter is seeking a senior engineer who is passionate about back-end development and building scalable and resilient systems. We are building a new product and looking for an experienced engineer with an ownership mentality to take a leading role in our chargeback coverage & resolution product, one of our market-differentiating offerings. 

Chargebacks are a consumer protection tool that allows consumers to get their money back for fraudulent charges or purchases by submitting a dispute with their card issuer. Bad actors are aiming to abuse these protections towards fraudulent activities that harm companies that make the products you love. The dispute group's purpose is to protect these companies from bad actors.

What you'll be doing:

We are constantly building new products to enhance our domain and we want people to be excited about building this with us! Our projects are of course changing all the time, but here are a few that we’ve either done in the past or are planning for the near future, so you can get an idea of the types of work we do. 

• Develop a fully automated dispute platform to prevent, deflect, and recover chargebacks to reduce revenue loss. The system will support generating millions of dollars in yearly revenue, remove friction, and streamline obsolete operational processes.
• Build and maintain a high performant, scalable chargeback management system handling tens of thousands of requests daily, originating from various input sources and reporting at changing rates.
• Define and optimize the scale, reliability, observability, and SLOs of the chargeback management platform.

What you'll need:

• 5+ years of experience building and maintaining complex backend systems using a modern programming language, preferably Node.js/Typescript based.
• Passion and experience overseeing a product’s entire lifecycle.
• Experience designing and working with large-scale distributed systems.
• Significant experience with various data stores and pipelines such as Kafka, Redis, ElasticSearch, and MySQL.
• Experience with AWS or other public clouds.
• Strive to uphold top-notch software engineering practices such as high-quality code, thorough testing, and clear & comprehensive documentation.
• Promote Observability and Monitoring culture. 
• Have a continuous improvement mindset.
• A quick learner.
• Strong communication and problem-solving skills.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.