Senior Internal Communications Manager

About the role:

We are hiring a Sr. Internal Communications Manager to join our Communications team. In this role, you’ll be responsible for scaling and overseeing how we communicate and engage with Forter’s growing and global workforce. This is an important cross-functional role, working closely with HR, legal, IT and finance, with executive visibility.

This position will be based in NY and follow a hybrid working model.

What you’ll be doing:

• Develop and execute an internal communications strategy that scales with Forter’s business – one that promotes transparency, connection and collaboration across the company. 
• Create efficiencies in how and where we communicate by 1) establishing policies and processes and 2) evaluating tools/systems needed to strengthen our internal communications function.
• Create more touch points for our leadership team to connect and engage with employees. 
• Manage internal communications channels, including company all-hands meetings, intranet and email announcements. 
• Be a passionate advocate of our employer brand across the company, ensuring all of our internal communications align with our company culture, mission and brand.

What you’ll need:

• Advisor: You feel comfortable advising senior leadership on internal communications initiatives, including messaging, rollouts, timelines and change efforts.
• Creative communicator: You are an exceptional writer and have a knack for finding creative ways to engage employees, ensuring important information is absorbed and retained. HR Partner: While this role sits within marketing, you enjoy and have experience partnering with HR on key people initiatives, including open enrollment, recognition programs, engagement surveys and more.
• Audience and channel minded: You appreciate that each communication channel serves a different purpose. And you know how to tailor messages for different audiences based on the channel.
• Process oriented: You rely on process and policy more than anything else. You’re comfortable identifying inefficiencies and potential business risk, and implementing new processes to resolve them.
• Data interpreter: You’ll need strong analytical skills to understand what’s working and what’s not and the ability to distill this data into actionable insights for our leadership team.
• Proven track record: You’ve successfully managed internal communications for a high-growth tech company and have hands-on experience working with platforms such as Slack, Zoom and enterprise-grade intranet tools. 

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023 and 2024)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $139,000-172,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.