Senior Engineering Manager, Payments

About the role:

The Payments Engineering team owns and operates multiple Payment offerings in Forter. While partially greenfield, several offerings are already gaining traction, some with the biggest e-commerce brands in the world. The Payment products enable our customers to optimize their payment completion rates, thus having a big impact on their bottom-line revenue. These products also require extremely high (>99.99%) availability and are sensitive to any kind of disruptions. Our goals are to continue with rapid development but ensure stability and resilience are top-notch.

We are looking for a Senior Engineering Manager to lead the Payments Engineering team.

What you'll be doing:

• You want to lead 6 engineers on a new revenue stream for Forter

• You’re looking to lead a backend-oriented team, focusing on the balance between stability & new feature offering

• You want to join the Payments domain early when Forter is just expanding it

• You want to lead and help develop top industry talent

• You want to own systems that require >99.99% yearly availability.

What you'll be doing:

• Be partially hands-on during your first year to know the systems in-depth

• Lead and grow the Payments Engineering team (6 engineers and growing)

• Help retain and hire top talent for the team

• Ensuring our services are top quality and a source of pride for Forter

• Take part in planning the roadmap for future technical investments in the domain

• Work hand in hand with engineers to solve significant technical challenges

• Collaborate with key stakeholders closely, ensuring tight alignment on our investments

What you'll need:

• A strong backend engineering background and an aptitude for critical path systems (>5 years hands-on)

• Experience as an EM (>3 years)

• Experience working with strong software engineers, recruiting and retaining

• A sharp sense of judging ROI (business value vs. effort) for technical investments

• Excellent presentation and communication skills - can talk and explain at the right level of abstraction to different audiences

• Fluent in written and spoken English

It'd be cool if you also: 

• Previous experience growing a secondary company business to big scale

• Previous experience in the Payments or Fintech domains

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.