Senior Engineering Manager, Customer Experience

About the role:

Forter is seeking a Senior Engineering Manager to bring our product vision to life. This role is pivotal in shaping a seamless platform that encapsulates the Forter story across the entire user journey in digital commerce. Forter is actively involved at every step, and your mission will be to craft and refine this experience as part of our platform.

As the leader of a new team of full-stack and front-end engineers within the Customer Experience (CX) Engineering group, you will own the platform where our customers interact with Forter daily. Now more than ever, we are focused on creating a unified platform that integrates Forter’s diverse offerings—Fraud Prevention, Payments, Identities, Chargeback Recoveries, and more. This is your opportunity to lead impactful work at the core of Forter’s mission.

What you'll be doing:

• Lead and mentor a brand new team of 5 talented software engineers, fostering a culture of delivery, collaboration, and excellence.
• Create platform parts that’ll deliver value in multiple aspects: reflecting Forter’s ROI, product-led sales, proactive alerting, and more.
• Collaborate closely with product managers, product designers, and executives to iteratively develop, improve, and release.
• Balance priorities between new feature development, stability, and system resilience.
• Act as an owner of mission-critical systems, leading technical vision and investment discussions in partnership with the product team.
• You’ll be technically engaged, with a willingness to dive into code reviews, architectural discussions, and occasional hands-on contributions when necessary to unblock the team or guide technical decisions.

What you'll need:

• A relentless, get-things-done attitude individual. You love winning and exceeding goals. 
• A savvy engineering manager - you’ve been leading a team of 4+ engineers, in the last 4 years.
• You’re an effective leader - your people know what is expected of them, you’re there for your people and you help them grow to their full potential.
• A full-stack engineer at heart, with 6+ years of experience
• You’re highly experienced with: NodeJS, React, AWS or other major cloud vendors, various data stores such as: ElasticSearch / mySQL / Snowflake / Redis and Event-driven architectures
• You have a strong background of working closely with product managers and product designers.
• You’re excellent at keeping your eyes on the ball and managing priorities - distractions and curveballs will always be there, and you will need to maintain healthy priorities with your product managers.
• You deal well with fuzziness - by methodologically clearing it.
• You’re a team player who knows how to harness and coordinate with his peers to get things done.
• Excellent communication skills in English

Would be cool if you have some experience with

• Design Systems
• Typescript
• Python
• Prompt engineering
• AI & ML based systems
• Micro frontend

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023 and 2024)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.