Field Program Manager

Location: Jhubei City, Taiwan

Time Type: Full time

Job Description

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Job Description:

Role Summary

The Field-Based Program Manager is responsible for end-to-end execution of capital equipment installations across Tier‑1 semiconductor customers within the Taiwan SEMI ecosystem. This highly visible role serves as the single-threaded owner coordinating customers, partners, and internal cross‑functional teams to ensure first-time-right installations, rapid issue resolution, and exceptional customer satisfaction.

Operating in a high-pressure, fast-paced environment, this role directly influences customer trust, revenue realization, and long-term strategic relationships. Success requires strong technical depth, disciplined program management, and executive‑level communication skills.

Key Responsibilities

Program & Installation Execution

• Own full lifecycle of capital equipment installations, from site readiness through handoff to operations
• Ensure on-time, first-time-right execution across multiple concurrent customer sites
• Drive installation standardization, optimization, and continuous improvement initiatives
• Proactively identify risks related to schedule, quality, safety, or customer requirements and implement mitigation plans

Stakeholder & Partner Coordination

• Serve as primary interface for Tier‑1 customers during installation phase
• Coordinate OEM partners, contractors, and service providers to ensure alignment to scope, schedule, and quality targets
• Lead cross-functional internal teams (Field Service, Engineering, Supply Chain, Manufacturing, Quality, Sales) to resolve issues and maintain momentum

Escalation Management

• Own complex technical and program escalations with urgency and accountability
• Lead structured root-cause analysis and corrective action plans
• Communicate clearly and confidently with customer leadership and internal executives during high-impact situations

Customer Satisfaction & Relationship Management

• Build credibility and trust with customer technical and operations leaders
• Ensure installations meet or exceed customer performance, safety, and compliance expectations
• Capture voice-of-customer feedback and translate into actionable improvements

Metrics & Performance Management

• Track, report, and continuously improve program KPIs
• Provide regular updates to senior leadership on program status, risks, and mitigation plans

Key Performance Indicators (KPIs)

• First-Time-Right Installation Rate
• Escalation Closure Time & Effectiveness
• Installation Cycle Time Optimization
• Installation Quality & Compliance Metrics
• Overall Customer Satisfaction (CSAT/NPS)

Required Qualifications

• 7–10+ years of experience in semiconductor, capital equipment, or advanced manufacturing environments
• Proven experience managing complex, field-based programs with multiple stakeholders
• Strong understanding of semiconductor fab operations, tool installation, and site readiness requirements
• Demonstrated success operating in high-pressure, customer-facing roles

Preferred Qualifications

• MBA or equivalent business experience
• Experience working directly with Tier‑1 semiconductor customers in Taiwan or Asia
• Formal program or project management experience (PMP or equivalent a plus)
• Multilingual capability (Mandarin preferred, English required)
• Knowledge if Silicon Photonics market beneficial

Key Competencies

• Executive presence and clear, concise communication
• Strong technical judgment and structured problem-solving
• Ability to influence without authority
• High ownership mindset with bias for action
• Comfort with ambiguity in fast-changing, high-stakes environments

Why This Role

This is a high-impact, high-reward position offering significant visibility with customers and internal leadership. The successful candidate will play a pivotal role in enabling customer success, accelerating revenue realization, and strengthening long-term strategic partnerships within the Taiwan SEMI ecosystem.

Skills:

Customer Management, Escalation Management, Expectation Management, Program Management, Quality Performance, Right First Time (RFT), Risk Assessments, Stakeholder Satisfaction, Team Communication, Team Coordination

Education & Experience:

Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work | Required