Senior Manager, Field Recall Program Management & Operations

Location: Allen Park, MI, United States; Hybrid

Senior Manager, Field Recall Program Management & Operations 

 

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

In this position... 

The Senior Manager, Field Service Action Program Management & Operations is a critical enterprise leadership role accountable for the strategy, governance, transformation, and end-to-end execution of Ford's Safety Recalls, Compliance Recalls, Emissions Campaigns, and Customer Satisfaction Programs.

Leading a multidisciplinary organization and providing strategic direction to the Special Service Support Center, this leader will establish priorities, allocate resources, and develop talent across a complex, high-volume caseload of investigations and campaigns — fostering a culture of innovation and continuous improvement, and leveraging new technologies and data to simplify processes and elevate the dealer and customer experience.

As the senior Voice of Service, this leader ensures field repair solutions are safe, technically robust, and dealership-practical, owning program readiness from early investigation through launch and post-launch support while balancing speed, quality, compliance, and risk.

This role serves as a senior cross-functional integrator, decision-maker, and escalation point across Engineering, Quality, Safety, Legal, Warranty, Logistics, Field Operations, and the dealer network — requiring strategic thinking, executive presence, and the ability to inspire innovation, lead transformation, and align stakeholders around complex, high-impact decisions.

The Senior Manager, Field Service Action (FSA) Program Management & Operations leads the strategy, governance, and execution of Ford's Safety Recalls, Compliance Recalls, Emissions Campaigns, and Customer Satisfaction Programs — driving operational excellence, talent development, and continuous improvement across a high-volume, high-complexity caseload.