Product Manager - Global Uptime, Digital Product

Location: Dearborn, MI, United States; Hybrid

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

 

In this position... 

Every hour matters when a customer’s vehicle is in the shop. Our Vehicle Care organization is driving the transformation of Ford’s service experience – reducing downtime, increasing transparency and powering data-driven solutions for dealers globally. 

 

As a Product Manager, you’ll lead the development of platforms and tools that help Ford and dealerships diagnose, repair and communicate faster – turning service from reactive to predictive. You’ll define the product strategy, roadmap and success metrics for critical experiences leveraged by Ford internal teams and dealerships every day. 

 

You’ll collaborate with engineering, design, data science and business stakeholders across the globe to deliver products that directly improve dealer efficiency, and Ford’s brand promise of caring for customer's time.

 

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.