Product Analyst

Location: India

• Release and catalog service parts in support of inquiry resolution globally for all North America programs
• Analyze Engineering systems, 2D Technical drawings, Teamcenter data, Bill of Material (BOM), Marketing information & other reference data and material to determine the appropriate service part levels required for vehicle repair.
• Analyze current and past model engineering changes to determine service interchangeability between engineered parts.
• Prepare and maintain parts catalogue information, as well as creating new catalogue sections, in the Parts Catalogue Database
• Ensure that all the relevant part information is included in the Catalogue database to support VIN matching in the Parts Catalogue
• Modify and create parts catalogue illustrations in line with established processes whilst ensuring that the artwork specifications are met.
• Provide timely resolution to Dealers, Global teams and Internal Customers inquiries regarding issues related to commodities within your sections of the catalog.
• Support service part needs with Engineering, Service operations and upstream activities to address level of service concerns and to ensure service requirements are corrected.
• Support downstream processes like Purchasing, Supply Chain, Packaging, Quality and Distribution to ensure best in class parts availability in support of customer needs.
• Responsible for delivering departmental objectives related to service part releasing, cataloging and customer inquiries.

Product Analyst