Head of Product Operations

Location: Dunton, Essex, United Kingdom; Hybrid

We are searching for a Head of Product Operations to own the operational and technical backbone of our EU product function. This is a hands-on player coach role. Instead of focusing on traditional people management, you will act as an individual contributor and technical leader, building the infrastructure, automated workflows, and AI augmented processes that make great product work repeatable.

You will treat our internal workflows as your product, maximising strategic headspace by automating repetitive tasks, optimising our tech stack, and introducing cutting edge AI tools into the daily product lifecycle. Working closely with regional teams and North American counterparts, you will align and scale these workflows to build a cohesive, global product operating system. 

Product Operations at Ford Credit

Product Operations at Ford Credit is a strategic enablement function focused on accelerating delivery, driving product maturity, and reducing operational friction across our EU portfolio.

You will drive four progressive pillars of product enablement:

Tooling & Automation: Administering and configuring our core product stack (Jira, Airtable, Confluence, Miro) to ensure automated, standardised collaboration across EU product lines in alignment with global strategies.

Ways of Working & Engineering Alignment: Designing shared processes for planning, estimation, and execution. This pillar addresses the human and behavioral mechanics of delivery, transforming how teams engage and collaborate to resolve operational friction.

AI Ops for PDLC: Integrating Generative AI, prompt engineering, and automated agents into the Product Development Life Cycle (PDLC) to automate documentation, user stories, and feedback synthesis.

Frictionless Compliance: Partnering with Legal, Risk, and Compliance to embed European financial regulations directly as automated guardrails within our tooling. 

As the financial engine of Ford, Ford Credit is at the heart of the customer experience. We are undergoing a digital transformation to revolutionise automotive financing. As Head of Product Operations, you will act as a hands-on builder and strategic partner to design, scale, and automate our Product Operations function, enabling our cross-functional teams to deliver software with speed, safety, and scale.