Production Support Developer

Location: Gurugram - India

Time Type: Full time

Job Description

Role Description

The Role

We’re looking for a Production Support Developer to join our Production Support function in Gurgaon. This is a hands‑on, code‑focused role for engineers who enjoy working close to live systems and taking ownership of real production issues.

You’ll operate as a developer within the support organisation—investigating live incidents, debugging applications at code and data level, fixing defects, delivering small enhancements, and ensuring solutions are robust through proper testing. From root cause analysis through to implementation and validation, you’ll own issues end‑to‑end while working closely with Production Support Analysts and other developers to improve platform stability and resilience.

What You’ll Do:

• Investigate and resolve production issues through code‑level debugging, log analysis, workflow tracing, and SQL data analysis
• Identify root causes of recurring incidents and implement permanent fixes via code or configuration changes
• Deliver fixes end‑to‑end, including implementation, validation, and regression testing
• Write and maintain unit tests to ensure solution quality and prevent regressions
• Design and build small automations, scripts, or tooling to reduce manual operational effort
• Provide specialist technical support during major incidents and act as an escalation point for complex issues
• Partner with Production Support Analysts to improve runbooks, SOPs, and recovery procedures
• Contribute to improvements in platform stability, performance, monitoring, and operational readiness
• Ensure all changes meet security, audit, quality, and operational standards

Experience required

What we are looking for:

• Strong understanding of object‑oriented programming with hands‑on experience debugging production systems
• Strong SQL skills with the ability to analyze data and support root‑cause investigations
• Proven experience fixing defects and delivering small application enhancements
• Experience implementing fixes and performing functional and regression testing
• Experience writing and maintaining unit test cases
• Understanding of application architectures, APIs, background jobs, and service‑based systems
• Working knowledge of Git (branching, commits, pull requests)
• Familiarity with Microsoft‑based technologies such as C#, ASP.NET /.NET Core, MVC, VB.NET, and MS SQL Server
• 2–5 years’ experience in software development, production support development, or application support engineering roles.

Experience preferred

Nice to Have (Not Essential):

• Exposure to monitoring or log‑analysis tools such as Splunk, New Relic, PagerDuty, or ServiceNow
• Experience using development and debugging tools like Visual Studio
• Basic understanding of financial services or investment platforms
• Experience contributing to knowledge bases or operational documentation

For advertising: Opportunities

What do we offer:

• We are mission led - work at the heart of a purpose-led organization, where you can be proud of the impact you make, every day. Where you’ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.
• Rapid career growth - encouraged to take on responsibility, play a part in the evolution of the company and rapidly drive your career development working on real projects that directly impact our clients and their customers.
• Market leading technology - Build, create and evolve innovative solutions for the world’s most trusted brands using the latest technologies to help change the face of investing for the future
• Learning & development – Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with the world’s leading financial institutions, with over US$2.2 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.