Senior Site Reliability Engineer

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.

Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world.  And, we’re just getting started!

With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at Flywire, are looking for an experienced engineer to join as the Site Reliability Engineering team in North America to help drive reliability, automation and performance in our cloud-based infrastructure.

At Flywire the SRE team is responsible for the lifecycle of production systems and working across multiple levels. SRE’s are embedded in the development teams enabling and empowering them to achieve full speed on shipping reliable and operable systems. They also work at a global scale driving initiatives to achieve production excellence.

• Design, build and maintain core infrastructure pieces with a focus on availability, latency, performance, and capacity. Reduce toil and improve deployment timelines (40%)
• Be embedded on a development team, support them with daily tasks, help drive towards production excellence and advocate for best practices. (40%)
• Be part of an on-call rotation. Debug production issues across services and levels of the stack and practice incident response and blameless postmortems. (15%)
• Engage and collaborate with other disciplines in the design, deployment, operation, and optimization of services. (5%)

What’s next in our team?:

• Pushing SRE practice to the next level
• Keep fast release pace whilst keeping the environment secure
• Migrate legacy custom deployments to managed cloud provider offerings (eg: RDS)
• Keep pursuing full DevSecOps

Qualifications

Here’s What We’re Look For:

• 5+ years of experience as an SRE or similar role. Experience as a Software Engineer or Systems Engineer is also valuable.
• We are aiming to build a multidisciplinary and balanced team based on "t-shaped" individuals. As such we are looking for people comfortable with the idea of being or becoming a generalizing specialist.
• Software engineering is an important part of our work, we actively use and support many different platforms and languages. Experience with at least one programming language is needed, also experience with testing techniques such TDD or BDD will be highly valued.
• Being familiar with the container ecosystem, cloud infrastructure, build systems and CI/CD tools is key for being successful at this role.
• You will need to be comfortable taking ownership of complex systems challenges and help uncover opportunities for improvement. 
• At SRE we are enablers, we empower and encourage our fellow colleagues so you will need to have strong communication and collaboration skills, and most importantly, empathy.
• Strong preference for candidates located near our geo-clusters and hubs in the following locations: Boston, New York City, Portland, Charlotte, Chicago, Austin, Dallas, Minneapolis, Kansas City, FL, PA, RI, & TN

Bonus:

• Experience with PCI compliant infrastructure (particularly in a modern CICD environment)
• Expertise with Infrastructure as Code tooling. 

Technologies We Use:

• These are some of the technologies that we use, but we we are always learning, experimenting and open to change:
• Ruby, Bash/Shell, Java,, Kotlin, Go, Node, Python, PHP
• AWS: EC2, ECS, Lambda, Cloudwatch, SQS, RDS, Kinesis, S3, ElasticSearch, DocumentDB
• Linux, Docker, Terraform, Make, Chef, Ansible
• Gitlab, Jenkins (CI/CD)
• Sentry, Sumologic, New Relic, Grafana. OTEL (OpenTelemetry) 

Additional Information

What We Offer:

• Competitive compensation, including Restricted Stock Units 
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $85,000-$150,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire