Senior Technical Support Engineer

Revenera helps product executives build better products, accelerate time to value and monetize what matters.  Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products.

Job Description:

Revnera is seeking a Staff Technical Support Engineer with a love of problem-solving to join the Technical Support Department in Bengaluru.

Responsibilities / Qualifications:

• Create and update support cases/service requests.
• Provide support assistance on specific Revenera Software products.
• Help on medium to high level complexity support inquiries, including escalations.
• Provide timely responses and regular updates on support cases.
• Contribute to the knowledge base and actively use the existing documents in the resolution of support cases.
• Properly document support inquiries into the CRM system
• Help other team members.
• Work/collaborate closely with CSM/Engineering/PM/Sales to facilitate customer success.
• Proactively keep management informed of critical customer issues/concerns.

 Qualifications, Education and Experience:

Required:

• Bachelor’s degree in computer science and 5+ years relevant work experience
• Programming experience in Java or C/C++
• Database experience/familiarity in SQL and/or Oracle
• Familiarity with Windows and Linux (or other UNIX-based operating systems) and related software
• Familiarity with working on AWS based or any cloud environments.
• Strong customer orientation and dedication
• Effective communication and people skills (work well individually and as part of a team)
• Fluent in verbal and written English
• Ability to manage multiple tasks.
• Enjoys problem solving and approaches them analytically and methodically.
• The ability to replicate a customer issue in-house after going through proper training.
• Eagerness to learn recent technologies/skills.

Desired:

• Programming experience in C# .NET and/or Java
• Database Administration experience in SQL and/or Oracle
• Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software.
• Familiarity with developer software tools
• Good Windows administration skills
• Good Linux administration skills
• Good Mac OS X administration skills
• Salesforce Experience
• Understanding of any Revenera Software products

Revenera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.  Regarding disability, we encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.