Critical Infrastructure Manager II NC - Raleigh

Job Description:

Responsibilities for this Manager, Critical Infrastructure position include owning the overall operation and maintenance of all electrical, mechanical, and HVAC equipment for all data center(s) within a market, leading to mission-critical uptime of 99.999% or higher. This position will also serve as a leader and technical resource Critical Infrastructure Engineers (CIE) and career development and coaching for their team. The CIM II role is also responsible for leading market efforts to improve effectiveness and efficiencies for both operational and business-related items.

• 24x7 facility on-call responsibility
• Execute all aspects of data center operations, including the operation, maintenance and repair of all mission-critical equipment and systems supporting 24x7 data center operators to achieve 99.999% uptime and 100% compliance with all customer SLAs.
• Coach and mentor assigned team on data center best practices
• Assists in cross-market efforts to improve the Regional Operations group
• Leads a team of engineers and individual contributors.
• Implement and follow the company's policies and procedures
• Read and interpret blueprints, engineering specifications, project plans and other technical documents.
• Drive change toward operational excellence goals. Identify constraints and propose solutions
• Oversee disaster recovery "dry run" exercises
• Oversee the installation of power for customer orders and other electrical modifications as assigned while maintaining a safe work environment
• Assist with off-hours and weekend maintenance activities when required.
• Prepare reports on facility performance.
• Prepare reports on customer utilization, including space and power.
• Create a detailed Method of Procedures (MOP) & Standard Operating Procedures (SOP)  for all maintenance and operational aspects of the center. 
• Provide data center training and development of training material for operations staff
• Perform rounds of assigned facility(s) to ensure proper equipment operation, aesthetics, and cleanliness.
• Conduct data center tours with customers and prospects
• Configure monitoring/alerting of facility equipment
• Perform other duties as assigned by management

• Associates degree or equivalent experience
• Has engaged in extensive management, soft skill, and emotional intelligence training
• 1+ years of experience with root cause analysis and troubleshooting/problem solving
• 1+ years of experience within a critical infrastructure environment.
• An understanding of the electrical and mechanical systems involved in critical data center operations, including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAH units
• Applicable military experience
• Applicable trade experience

• Electrical or mechanical certifications (Associates degree or higher in a relevant engineering discipline)
• 3+ years of experience working in data centers with an emphasis on building and equipment operation
• Engages in management, soft skill, and emotional intelligence training
• Meets/exceeds functional/technical depth and complexity

• Ability to sit for extended periods of time
• Walk or Stand for 50% of the time
• Moderate or advanced keyboard usage
• Lift 50lbs.
• Travel 5% of the time

Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!

Benefits of working at Flexential:

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company’s discretion.

Hourly Pay Range:

• Base Pay Range: Annualized salary range offered for this position is estimated to be ($97,900.00- $112,200.00). However, the actual pay range depends on each candidate’s experience, location, and qualifications.

EEO Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This position has the following safety hazards:

☒ Chemical

☒ Electrical

☒ Ergonomics

☒ Climb ladders

☒ Mechanical lift

☒ Noise

☒ Temperature Extremes

☒ Trip/Fall

☒ Driving (must possess valid driver’s license and insurance)

☐ Other:_________________

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