Solution Architect - Remote

Location: Karachi, Sindh, Pakistan

Department: Tech Team

Workplace: remote

Employment Type: full

Description

We are seeking a highly experienced professional to lead presales, solution architecture, and project management for our Egypt office. This role will play a critical part in driving customer success, technical excellence, and delivering outstanding projects.

Requirements

Responsibilities:

1-     Presale function:

·        Collaborate with the sales team to identify customer needs and propose Atlassian-focused solutions (Jira, Confluence, Bitbucket, etc.).

·        Conduct product demonstrations, proofs of concept, and workshops tailored to client use cases.

·        Prepare and deliver compelling RFPs, RFIs, and technical proposals that align with customer requirements.

·        Stay informed about the latest Atlassian tools, features, and integrations to advise clients on the best-fit solutions.

2-     Solution Architect function:

·        Design scalable, secure and efficient solutions around Atlassian tools for cloud and data center instances of Jira, Service Management, and Confluence platforms, others (Atlassian platform).

·        Guide solution design, architecture, implementation, automations, and integrations across Atlassian platform.

·        Work with internal customers to identify their Atlassian needs, promote best practices, and actively design the architecture of Atlassian solutions.

·        Oversee and scale the Atlassian ecosystem ensuring best-in-class services to its customers.

·        Implement Jira, Confluence, Jira Service Management & related Atlassian products as a complete solution such as Collaboration Solution, Tracking System, Agile Project Management, SDLC/ALM, DevOps, Task Management, and more.

·        Provide Customer Support on-site or remotely with high Quality of Service on Atlassian products.

·        Accountable on high Quality of Service and Customer satisfaction.

·        Collect functional and technical requirements from Client when needed and write the technical specifications document.

·         Handle escalations and effectively resolve any Atlassian-related issues that may arise during the service delivery process.

·        Identify and mitigate potential risks and issues in service delivery and project execution.

·        Develop and maintain strong relationships with clients, serving as the primary point of contact for any Atlassian-related service delivery issues or concerns.

3-     Project Management:

·        Manage and oversee the implementation of Atlassian solutions, ensuring delivery on time, within scope, and budget.

·        Communicate project progress, challenges, and solutions to clients and stakeholders.

·        Identify risks and develop mitigation strategies for successful project execution.

·        Drive collaboration among cross-functional teams to ensure seamless project delivery.

 Desired Skills & Experience

·        5 + years of Jira administration experience within a large enterprise environment.

·        Understanding of Atlassian products and their enterprise applications.

·        Knowledge in cloud platforms (e.g., AWS, Azure) and integrating Atlassian tools into cloud environments.

·        Experience in REST APIs and Web Services.

·        Conceptual and practical understanding of ITIL and CI/CD.

·        Know-how in Active Directory, Linux, Web App, DB Servers.

·        Ability to communicate, written and verbal, with technical and non-technical teams.

·        Customer oriented with a good understanding of milestones deliverables and SLAs.

·        Strong problem-solving and interpersonal skills, with the ability to work independently and in a team

·        Proficiency in Agile methodologies, specifically Kanban and Scrum, is a big plus

Education:

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.

Benefits

Market Competive Salary

Leaves

Health Insurance

Hybrid / Remote Work Model