Telco Carrier Traffic Engineer
Location: Manila, Manila, Philippines (Hybrid)
Department: Voice & Infrastructure - Product Engineering
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Traffic Management Specialist
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
We are actively seeking a Traffic Management Specialist to join our Carrier Relations team. This person’s responsibilities are centered around traffic management for voice traffic traversing the Five9 network such as monitoring, reporting, augmenting and maintaining carrier call traffic to ensure high levels of quality and reliability coupled with efficient cost margins.
Key Responsibilities:
- Ensures traffic is meeting expected routes through reporting and troubleshooting, takes corrective actions when necessary
- Provide carrier traffic forecasts with regular cadence
- Provide target rate profiles with an established reoccurring cadence to drive competitive pricing
- Process and load updated rate decks for optimal routing
- Monitors and reports on carrier traffic capacity and performance metrics
- Works with vendors on escalation of problems, status updates or performance issues found in monitoring and reporting
- Participates in carrier routing issues such as the removal of a carrier due to network trouble, calculating the cost and impact associated to the event, facilitating the process while mitigating the risk of restoring the carrier to routes
- Works with business partners to understand problem impact, as well as, support project and work requests
- Works with internal groups such as operations, capacity, provisioning to align projects, work- flow processes and metrics report validation
Requirements:
- 3+ years of telecom experience
- Excellent knowledge of telecom principals and terminology including DIDs, Toll Free numbers, LATA OCN and NPA-NXX etc.
- Knowledge of SIP call routing, Least Cost Routing with Session Border Controllers
- Experience with International Routing including ITFS and iDID’s
- Ability understand capacity requirements as it relates to carriers
- Troubleshoot and resolve persistent problems and escalated issues
- Respond to alerts and alarms troubleshooting and correcting problems coordinating issues with the Network Operations Center
- Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly
- Excellent documentation, verbal and written communication skills are required
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got over 200,000 jobs from 15,000+ vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 15,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say