Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Staff Test Automation Engineer would be an active member within the Software Quality Engineering Organization and directly in Test Automation Group (TAG) Continuous Integration (CI) team, responsible for providing automation and test support for the SW releases of Five9.
Responsibilities:
- Automated smoke, component, functional, integration, call load, spike and performance regression testing.
- Test environment (pre-production) support and extending of framework (Python based).
- Support and new internal tools development for automation testing.
- Test schedule plan creation, organization of results investigation and supporting in TAG.
- Test result analysis for executed tests and issues investigation using TAG framework logs, product logs on different code branches and for different product components, monitoring tools.
- Configuration and using of Monitoring Systems (Logic Monitor, Grafana are preferable).
- Reporting about different types of testing by TAG to upper management.
- Communication and cooperation with other company’s teams and departments.
- Collaborate and work in sync with co-workers in headquarters office (California), business trips to USA are possible.
Required skills:
- Excellent team player with strong analytical and troubleshooting skills.
- Practical knowledge of software development process and software testing methodologies.
- Experienced user of UNIX/Linux OS-s.
- Practical knowledge of programming techniques and algorithms (OOP is preferable).
- Good understanding of CI/CD processes and practical background with tools (Ansible, Puppet, Docker).
- Strong interpersonal, reliable and communication skills.
- Experience with DBMS (MySQL is desirable).
- Good knowledge of VoIP, SIP, WebRTC.
- Experience with network issue troubleshooting (understanding of basic network principles, i.e. OSI model, real time protocols, network management protocols).
Desired skills
- 4+ years’ experience in Test Automation projects.
- Pro-activity in investigation of new opportunities for automation / key role in completed Test Automation projects.
- Hands-on experience with Python 3x and/or Java.
- Practical Experience with Monitoring Systems (Logic Monitor and Grafana are preferable).
- Experience with IAAS (VMware ESXi, OpenStack).
- Hands-on experience using Asterisk or FreeSwitch PBX.
- Experience in REST API automation and/or SDK type of interfaces (Java, Python C++).
- Hands-on experience with Bash scripting.
- Experience in Test Automation projects for cloud computing solutions.
- Experience with software version control and bug-tracking systems (Jira, Git, …).
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flexi Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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