Five9

Senior Voice Engineer

Porto, Portugal Remote Hybrid
Description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

We are looking for a skilled Senior Telco Engineer to join our team. This role focuses on contributing to the design, conducting design reviews, and testing telecom features before they reach General Availability (GA). The ideal candidate will have a strong background in telecommunications engineering, hands-on experience with network architecture, and a keen attention to detail for ensuring high-quality, reliable solutions. You will work closely with cross-functional teams to bring innovative telecom solutions from concept to market, including automation, provisioning, and analytics dashboard development.

 

Key Responsibilities:

  • Telco Automation Design & Development:
    • Contribute to the design and development of new telecom features, ensuring alignment with business requirements and technical specifications.
    • Collaborate with product, engineering, and architecture teams to create robust, scalable, and efficient designs.
    • Create user guides and serve as a single point of knowledge for new features, educating teams to ensure smooth adoption and effective use of automation tools.
  • Voice Analytics Design & Development:
    • Collaborate with product and development teams to design and develop voice analytics metrics dashboards for internal and customer use.
    • Participate in defining and implementing voice quality metrics, ensuring data accuracy, performance monitoring, and dashboard usability for end users.
    • Educate and empower internal teams with knowledge and best practices to maximize analytics impact and improve business efficiency, enabling faster issue resolution.
  • Feature Testing and Quality Assurance:
    • Document and execute test plans to verify feature functionality, performance, and security before GA release.
    • Identify and troubleshoot issues, working closely with the development team to ensure timely resolution.
    • Perform user acceptance testing to validate the overall quality and stability of telco features.
    • Document test cases, results, and defect logs, contributing to continuous improvement initiatives.
  • Stakeholder Collaboration:
    • Liaise with cross-functional teams including product management, QA, operations, and customer support to ensure alignment on feature requirements and expectations.
    • Act as a technical mentor to junior team members, providing guidance on best practices, design methodologies, and testing standards.
  • Continuous Improvement:
    • Proactively identify opportunities for improving design processes, testing methodologies, and feature quality.
    • Keep abreast of emerging telecom technologies, standards, and industry trends to enhance current practices.

 

Required skills:

  • 5+ years of experience in telecommunications engineering, with a focus on design, testing, and deployment of telecom solutions.
  • Demonstrated expertise in telecom concepts, including Least Cost Routing (LCR), carrier trunks, and capacity management, to optimize network efficiency and cost-effectiveness.
  • Proficiency in telecom protocols (e.g., SIP, VoIP, WebRTC) and industry standards.
  • Knowledge of voice analytics, performance metrics, and dashboard development for internal and external customers.
  • Strong experience with testing tools, scripting, and automation frameworks (e.g., SIPp, OCCOAM).
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, with the ability to present complex technical concepts to cross-functional teams.

 

Benefits:

  • Five9 Shares
  • Bonus Scheme
  • 10% Flexi Benefit
  • Meal Allowance
  • Medical Insurance
  • Life Insurance 
  • 25 day Annual Leave + Public Holidays

#LI-RS1 #LI-Hybrid

 

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.β€― The more inclusive we are, the better we are.β€― Five9 is an equal opportunity employer. 


View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Five9
Five9
Call Center Customer Service Enterprise Software SaaS Sales

0 applies

7 views

There are more than 50,000 engineering jobs:

Subscribe to membership and unlock all jobs

Engineering Jobs

60,000+ jobs from 4,500+ well-funded companies

Updated Daily

New jobs are added every day as companies post them

Refined Search

Use filters like skill, location, etc to narrow results

Become a member

πŸ₯³πŸ₯³πŸ₯³ 401 happy customers and counting...

Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.

To try it out

For active job seekers

For those who are passive looking

Cancel anytime

Frequently Asked Questions

  • We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
  • We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
  • We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
  • We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. πŸ› οΈ
  • Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. πŸš€
  • Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
  • Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. πŸ“…

What Fellow Engineers Say