Real job — pulled straight from Five9’s careers page · Verified August 18, 2026 · No reposts.
Job description
Five9 is hiring a WFO Systems Engineer — a contract, based in Bengaluru, India role. Apply directly on Five9's careers page below.
Contractor - WFO Systems Engineer
Location: India, Bengaluru (Hybrid)
Department: AI Automation & Architecture
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is a leader in Cloud-based Call Center solutions and one of the Bay Area’s fastest-growing companies. To complement our rapid growth, we are actively looking for an experienced WFO (Workforce Optimization) Systems Engineer to join our Technical Operations team. Our headquarters is located in San Ramon, CA, and we continue to expand globally. We offer a very competitive base salary, full benefits package, and an attractive employee stock purchase plan. Five9 is a high-energy environment with lots of room for personal and professional growth.
The ideal candidate for this role will have a deep understanding of systems administration technologies, strong analytical and troubleshooting skills, and excellent communication skills.
Key Responsibilities
- Build, deploy and configure WFO Verint (and Five9 WFO) platforms in company’s global data centers.
- Collaborate with other Cloud Ops staff to monitor production environments with primary focus on the WFO instances.
- Be the primary POC for troubleshooting and fixing any WFO-related issues.
- Proactive performance management and capacity planning.
- Manage technical projects (build, plan, document, train) pertaining to WFO systems.
- Update and work on tickets and tasks assigned in a timely manner.
- Follow change management process and participate in off-hours maintenance windows.
- Participate in on-call rotation.
Key Requirements
- Minimum 4 years technical experience with Windows and Active Directory system administration.
- Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices.
- 5 years of Verint software installation, configuration and administration, especially in a multi-tenant cloud environment.
- Solid experience with Verint QM/WFM is a must.
- Knowledge of Verint Analytics and DPA is highly desired.
- AWS/GCP administration/certification is a big plus.
- Experience in JAVA Enterprise and frameworks in addition to app servers like Tomcat, JBoss etc.
- Good experience with MS SQL (2017/2019): database structure, administration, performance tuning and scripting.
- Excellent verbal and written skills.
- B.S. in Computer Science or equivalent experience.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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Frequently asked questions
What skills are required for WFO Systems Engineer at Five9?
The required skills for WFO Systems Engineer at Five9 include: Windows, Active Directory, AWS, GCP, Java.
What is the seniority level for WFO Systems Engineer at Five9?
WFO Systems Engineer at Five9 is a Mid Level level position.
How do I apply for WFO Systems Engineer at Five9?
You can view the full description and apply for WFO Systems Engineer at Five9 on EchoJobs: https://echojobs.io/job/five9-contractor-wfo-systems-engineer-9p1zv.