Tech Lead, SAP OTC Consulatnt

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful OTC Lead do at Fiserv?

A successful SAP Order to Cash (OTC) Lead at Fiserv plays a critical role in managing and optimizing the order-to-cash process within the SAP environment. He / She oversees the end-to-end OTC process to ensure seamless operation from order entry to cash application. He / She efficiently Manages OTC-related projects effectively including scope definition, project delivery planning, work assignment, and timeline management. Ensure successful project execution and timely delivery of project Collaborate with Order-To-Cash Business group of Financial System Team and help organization to solve complex business problems and build sophisticated business solutions in SAP Order To Cash by Configuring SAP Sales and Distribution Module

What you will do:

• SAP Configuration and Customization: Configure and customize SAP OTC modules (such as SD - Sales and Distribution, FSCM - Financial Supply Chain Management) to meet business requirements. Ensure seamless integration of the SAP OTC module with other systems like BW, BPC, Other non-SAP billing, and financial systems.
• Project Leadership: Lead OTC-related projects, including new implementations, upgrades, and process reengineering initiatives. Develop project plans, allocate resources, manage timelines, and ensure projects are completed within scope, time, and budget.
• Cross-Functional Collaboration: Collaborate with various departments such as sales, finance, IT, and operations to understand their requirements and provide effective SAP OTC solutions. Facilitate communication between business stakeholders and technical teams to ensure alignment and successful project execution.
• User Training and Support: Train end-users and internal teams on SAP OTC functionalities and best practices. Provide ongoing support and troubleshooting to ensure the effective use of the OTC system.
• System Monitoring and Issue Resolution: Continuously monitor system performance and address any issues promptly to minimize disruptions. Conduct root cause analysis for any system problems and implement preventive measures to avoid recurrence.
• Compliance and Security: Ensure that OTC processes adhere to regulatory requirements and internal policies. Implement and maintain security measures to protect sensitive financial data.

What you will need to have:

• 8+ years of progressive business and/or technical expertise in the Quote to Cash process with special focus on Billing and Account Receivable. Should have very good understanding and expertise in SAP FSCM Collections Management, SAP FSCM Dispute Management and SAP FSCM Credit Management
• 3+ years of SAP FSCM and SAP Cash Application process with at least 2 implementations. Experience in Biller-Direct and or Cloud for Receivables will be a plus.
• Understanding of the integration points between the SD with the FI/CO module and build/test the end to end process cycle for proper financial reporting.
• Demonstrated experience of various IT practices, including but not limited to, project management, operational service delivery, large project implementations
• Must have the ability to work effectively with the SAP development and basis team to resolve technical issues and provide solutions to complex business requirements.
• Adept at understanding business challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing
• Proven ability to develop functional and technical specifications from user requirements.
• Experience in writing and executing solution test plans.
• SAP S/4 Hana experience- must be deep hands on experience.
• Extensive experience with configuration of SAP S/4 Hana SD modules in the following areas:
• Billing and AR and Credit Management
• Account Receivables and Cash Applications- Lock-box and ACH process
• SAP FSCM- Collection and Dispute modules and Biller-DIrect

What would be great to have:

• SAP Sales and Distribution Certification
• S4 HANA SD certification
• Domain experience of Sales and Distribution
• Experience Order-To-Cash process operations.
• Banking and Financial Services experience

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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