Sr. Product Manager

Location: Berkeley Heights, New Jersey

Category: Product Management

Employment Type: Full time

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr. Product Manager

About your role:

Your role within the Product Management function is critical. You will work closely with Product Leadership, Technology teams, clients, and various stakeholders to ensure the achievement of business and operational objectives.

What you'll do:

• Develop a solid understanding of Loyalty and Rewards offerings and solutions.

• Guide cross functional teams to ensure effective and timely delivery of projects and outcomes.

• Work cross-functionally with business stakeholders, IT, compliance, and third-party vendors.

• Monitor project progress, resolve roadblocks, and ensure on-time delivery within scope and budget.

• Analyze and predict risks and issues to mitigate delivery challenges.

• Manage cross-team dependencies and upcoming changes impacting product delivery.

• Maintain a pragmatic focus on delivery throughout the product development cycle.

• Lead process improvement initiatives to enhance efficiency and customer experience in payments processing.

• Manage technical issues to resolution including problem identification, root cause analysis, and solution implementation with engineers

Experience you'll need to have:

• Excellent communication skills to articulate business value and strategic direction clearly.
• Strong track record of stakeholder management and collaboration.
• Exceptional attention to detail and ability to multitask with the ability to quickly and effectively pivot as needed.
• Effective decision-making skills to solve complex problems efficiently.
• 5+ years of project management experience in banking, payments, or financial services.
• Proven ability to manage and prioritize product backlogs effectively.
• Bachelor’s degree in business, finance, IT, or related field and/or equivalent military experience.
• Strong verbal and written presentation skills and ability to drive and influence outcomes across all levels of the organization.

Experience that would be great to have:

• Previous experience within Issuer or Loyalty product domains

• Experience in implementing banking transformation projects (core banking migration, digital payments, or similar large scale technology change).

• Knowledge of FinTech integrations, API-based banking, or real time processing applications.

• Experience with Waterfall and Agile Development methodologies

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental and military leave.

Salary Range

$90,000.00 - $144,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.