Sr Associate, Client Tech Support Engineering

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr Associate, Client Tech Support Engineering

Availability:

Working days are usually weekdays but engagement will require additional availability on weekends and holidays.

Working hours are flexible to ensure availability for the team and to support them.

Responsibility:

Daily Work assigned to associates and worked as scheduled.

Set any items to pending if scheduled for future and have reminders sent out.

Changes are created, assigned, executed with no error and closed in time

Incidents assigned and timely worked upon

Bridges are acknowledged, attended and resolved on high priority

Team takes up any additional ad-hoc activities that comes in

Check and update Inquiries not updated beyond 3 days

Enough inquiries assigned to people

Review the inquiries in queue and have the people pick them up

Inquiry's product, category and state are up to date

Any InquiryTask/CaseTask/ProblemTask unassigned should be picked up

Run Stand-Up call daily and reduce the aged inquiries.

Delegate any work in absence of people.

Additional items:

People attend/finish trainings/meetings in time.

Work on Improvements of processes.

Increase team's knowledge and capability by sharing and documenting important information

Make Audit, review pattern if people doing mistakes, provide feedback to them.

Once a quarter, need to be in Manager OnCall rotation.

When needed, interview candidates and help in hiring right talents.

Monthly review performance and conduct 1on1

Appreciate people's good work verbally, via email and by releasing LPs

Support teams as and when needed

Conduct team building events and ensure good rapport between teams.

Engage with stakeholders and get help or provide to run smooth business

Take care of admin activities

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.