Splunk Engineering and Operations, Director

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

TITLE:                                 Splunk Engineering and Operations, Director

EMPLOYER:                               Fiserv Solutions, LLC

LOCATION:                                 Milwaukee, WI (and various unanticipated locations throughout the US subject to authorization from management)

DUTIES:                                      Lead a Splunk engineering team through development and operational lifecycle including defining long term strategy, building and automating future enhancements, providing daily operational support, and performing capacity and vulnerability management. Effectively prioritize tickets and timely resolution of issues. Manage communications of outages, service impacts, and all Splunk infrastructure-related events. Proactively monitor the Splunk infrastructure and follow an iterative, continuous improvement model to ensure system health. Ensure proactive measures are applied and issues are raised to the engineering team for resolution. Perform after-action reports and root-cause analysis reviews with the architecture and engineering team. Perform routine software upgrades and minor releases within Compliance and Application Lifecycle. Adhere to the change control process and ensure that all work is documented. Regularly audit the authentication and authorization systems. Build a Splunk Hygiene Program that focuses on optimal searches, logging standards, and configuration. Work with key stakeholders to intake requirements and continuous improvement. Respond to Audit and Compliance requests.

REQUIREMENTS:                     Bachelor's degree in Computer Science, Information Systems, Electronic Engineering or a related field and 9 years in any job title involving managing IT infrastructures for medium to large organizations. Prior experience must include: 8 years of Linux administration; 7 years administering Splunk as an enterprise service; 5 years working with Bash, PowerShell, Python, Shell or JavaScript; 5 years troubleshooting environments across an entire architecture; 2 years implementing Regular Expressions; 2 years leading a Splunk Engineering team of 5 or more engineers; Performing full stack troubleshooting; Cloud computing and technology support; Working with Ansible or OpenText Operations Orchestration; Continuous integration and continuous deployment; and Working with large-scale Splunk implementation with greater than 50 terabyte daily ingestion.

TRAVEL:                                     Up to 10% national travel required.

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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