Software Development Engineering - Advisor

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

TITLE:                                 Software Development Engineering - Advisor

EMPLOYER:                               Fiserv Solutions, LLC

LOCATION:                                 600 N. Vel R. Phillips Avenue, Milwaukee, WI 53203 (and various unanticipated locations throughout the US subject to authorization from management)

DUTIES:                                      Conduct software development, create and analyze metrics, and provide technical solutions to implement monitoring capabilities and drive infrastructure enhancements. Create virtualization machine metrics to support the application’s standard parameters for the production environment. Gather and analyze metrics from operating systems and applications to assist in performance tuning and fault finding. Collaborate with development and cloud engineers as well as product and infrastructure teams to gather requirements, understand technical solutions, and implement monitoring capabilities outlined in the application and system monitoring designs. Evolve observability and resilience solutions. Build required tools, monitoring, and automation to proactively detect and self-heal production anomalies. On-board new application services and functionalities for agile releases. Drive infrastructure and upgrade projects throughout the life cycle including onboarding new application service providers, establishing production support procedure, and conducting training sessions and demonstrations. Engage as a subject matter expert (SME) in major incident triage efforts and failure scenario modelling, including working with problem managers to diagnose root causes for major incidents and conduct problem management investigations. Analyze, detect and mitigate ATO cyber-attacks on customer-facing applications. Identify vulnerabilities and opportunities for reliability improvement to define solutions that reduce manual support effort and improve system reliability. Develop and maintain a catalog of extensible reliability scripts, tools, and libraries to leverage for common instrumentation, automation, and operational needs. Mentor SRE resources on reliability practices and established tools and capabilities.

REQUIREMENTS:                     Bachelor’s degree in Computer Science, Engineering or a related field and 7 years in any job title involving site reliability engineering and production operations experience. Prior experience must include: 5 years completing structured and OOP programming using at least one of the following: Java, C#, Asp.Net, Python, Bash, Shell, and JavaScript; 5 years working in Infrastructure as Code using Cloud Formation or Terraform; 5 years working in IP networking, firewalls, DNS, load balancing, and CDNs; 5 years working with GitLab, JIRA, MySQL, Docker, Kubernetes, AWS, Apache HTTP Server, Linux, IAM, WAF, VPC, EC2, Route53, CloudWatch, CloudTrail, and Red Hat OpenShift; 5 years working with CI/CD tools including Jenkins and GitHub; 5 years building continuous integration pipelines; 3 years developing and implementing effective monitoring on Splunk and Dynatrace; and Monitor and maintain Java Spring Boot APIs, Web apps, and Web Services in production.

TRAVEL:                                     None.

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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