Senior Cloud Site Reliability Engineer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Senior Cloud Site reliability Engineer do at Fiserv?

As a Senior Cloud Site Reliability Engineer, you will build and optimize our core services within the AWS Cloud ecosystem while ensuring system reliability and resolving issues that impact service delivery for top-tier digital consumer products. Your analytical and troubleshooting skills we be pivotal in providing project participation, maintaining support continuity, and handling on-call escalations in a dynamic and challenging environment.

What you will do:

• Provide hands-on support for existing environments, including software installation, patch installation, upgrades, query writing, system monitoring, and disaster recovery planning
• Manage and upgrade Amazon EKS clusters and maintain Infrastructure as Code (IaC) for provisioning, configuring, and scaling cloud infrastructure
• Implement tools and automation for build, configuration management, continuous integration (CI), deployment, and application monitoring
• Resolve technical issues during incidents and outages, and collaborate with Engineering on KPI implementation, and performance enhancements
• Participate in capacity planning, tuning systems stability, and ensuring quick and non-impacting issue resolution in a 24x7 environment

What you will need to have:

• 7+ years of experience with AWS tech stack, including Elastik Kubernetes, ElastiCache, KMS, VPC, Subnets, Route Tables, Security Groups, Flow Logs, EC2, AutoScaling, Load Balancers, SQL, RDS, Dynamo, PostgreSQL, IAM, S3, CloudWatch, and CloudFront
• 5+ years of experience working with Infrastructure Code tools like Terraform or AWS, CloudFormation
• 4+ years of experience collaborating with third-party vendors
• Current Fiserv systems experience
• Bachelor’s degree in a relevant field or an equivalent combination of education, work, and/or military experience

What would be great to have:

• 3+ years of experience with containerization technologies such as Docker or Podman
• 3+ years of experience with Continuous Integration/Continuous Delivery tools like AWS CodePipeline or Azure DevOps
• 3+ years of experience in Linux system administration, including managing and troubleshooting systems, bash scripting, and configuring webservers like Nginx or Apache
• 2+ years of experience working in an Agile development environment and utilizing collaboration platforms such as JIRA, Confluence, or ServiceNow

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.