Project Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Project Manager do at Fiserv?

Reporting to the Programme Director and/or Programme manager, the role of Project Manager is to scope, plan and deliver projects and initiatives to meet specified business needs, controlling resources from several areas (and potentially third parties) to achieve agreed cost, time and quality objectives. The Project Manager has the overall accountability and responsibility for the progress and successful delivery of the project effort.

What you will do

• Defining the project brief. Setting client expectations in respect of deliverables, plans and management of the project. Establishing an appropriate project governance structure, in line with the Fiserv programme/project methodology /governance. Documenting the overall project approach, including the phasing strategy and build versus buy options.
• Developing estimates of resources, costs and durations and based on these, creating a high-level project schedule and requesting appropriate resources. Facilitating the development of all elements of the project plans and schedule according to the project brief, i.e. plans for scope, schedule, budget, change management, issues, risk, procurement, testing, training, communication and transition to BAU. Agree plans with all relevant stakeholders.
• Managing, maintaining and tracking the overall project plan, controls, budget and work assignments according to established First Data governance. Ensuring that any impacts of the project on business processes and business continuity are assessed and continually monitored as the project develops.
• Reporting project status (schedule, cost, benefit, risk, issues and scope) to all stakeholders on a regular basis. Organising and facilitating appropriate level of governance meetings, to discuss status reports, provide structured escalation path and determine corrective or preventive actions.
• Refining resource, cost and duration estimates as the project progresses, ensuring that requests for resources for each phase are supplied sufficiently early to enable them to be secured when needed. Managing proposed changes in scope, schedule or budget with key stakeholders relaying any impact to cost, schedule or scope and providing a recommended course of action. Scheduling, managing and participating in key quality reviews and developing action plans to resolve issues arising.
• Ensuring a clean, structured and fully supported transition to BAU. Providing out of hours cover over implementation weekends when Project goes live
• Obtaining approval from the sponsor that the acceptance criteria have been met. Confirming that the project’s objectives have been achieved and that all outstanding risks and issues have been accepted by the sponsor.
• Performing comparisons of estimated and actual costs and completing financial closeout. Facilitating the project evaluation and obtaining approval to close out the project, documented within end project report

What you will need to have

• In-depth understanding of business processes within Client portfolio.
• Ability to plan and monitor an entire programme consisting of multiple endpoints.
• Excellent verbal and written communications skills in both English & Spanish.
• PRINCE2 certification.
• Subject Matter Expert/Business Analyst in at least one of the following areas strongly preferred: Regulatory, Compliance, Payment Schemes, Card Personalization, Application Processing, Customer Correspondence (Statements, Letters), Fulfillment, Collections, Risk/Fraud, Disputes, Chargebacks, Retrievals, Testing, and Consumer Finance, which can include Credit Cards, Loans, Debit Cards, and Retails Cards.
• Significant proven Project Management experience preferably gained within the Consumer Finance industry (5 years min).
• History of matrix-managing others for the successful completion of a medium to large projects. Having managed full lifecycle projects with inter-dependent or direct resources.

What would be great to have

• Experience with VisionPLUS.
• Multi-lingual, multi-country projects, and business travel experience.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.