Director Quality Engineering

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Director Quality Engineering do at Fiserv? 

You will lead a strong quality engineering team with a focus on scaling the organization and practices to deliver best-in-class functionality and usability. Your role will involve managing direct reports and driving both waterfall and agile product delivery across multiple teams. You will work in partnership with application development and business units to establish strategic and operational testing practices. This position is crucial to the continual development and implementation of transformative programs to improve quality within the organization.

What you will do:

• Lead and mentor a team of quality engineering professionals to achieve organizational goals and drive modern quality practices and standards across the transformation program
• Champion a culture of quality delivery through development engineering and product management
• Develop and implement automated testing practices to ensure high-velocity, high-quality delivery
• Establish data conditioning practices to manage multiple testing environments supporting client needs
• Track and report on all quality metrics at team, process, and production operating levels, and make data-driven recommendations to enhance operational excellence and lead the implementation of new processes
• Provide leadership in test design and implementation across all levels of testing, including unit, functional, automation, performance, and scalability testing
• Collaborate with cross-functional teams to ensure quality through the software development lifecycle
• Mentor and coach testing careers through continual development and success

What you will need to have:

• 10+ years of related technical and business leadership experience
• 10+ years of management experience leading large teams using various SDLC methodologies, including Agile and Waterfall
• 9+ years of experience with test automation initiatives
• 7+ years of experience in development of CI/CD or DevOps Testing Models
• Bachelor’s degree in computer science, engineering, or a related field, and/or equivalent military experience

What would be great to have:

• Experience in the financial services payments industry
• Strong experience in a micro/macro-service architecture environment
• Exceptional interpersonal and communication skills, including the ability to communicate technical concepts to a non-technical audience
• Strong organizational skills with experience leading from the front
• Preference for candidates with a degree in CS, Engineering, or another technical/analytical degree.

Important info about this role:

• We’re better together. This role is fully on-site
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.