Tech Lead, Quality Assurance Engineering

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Delivery Manager) do?

The Delivery Manager operationalizes the successful execution of a Segments product and portfolio commitments and product delivery. This role ensures adoption of the agile model using standard toolsets and processes, identifies gaps in the system, and customizes a plan for their portfolio and drives adherence to compliance requirements.

What you will do:

As a Delivery Manager, you will manage one or more releases and release updates, typically to deliver a specific product or transformation via a cross-functional, highly skilled team. You’ll be adept at delivering complex initiatives, breaking down barriers for your team and planning at both a high level and granular level with great attention to detail.

• Partner with Product, Technology and other stakeholders across the organization on the delivery of product features and value from strategic concept to fully delivered solution
• Serve as a liaison between technical and non-technical teams in order to remove impediments and ensure that the product vision is delivered across all efforts (infrastructure, software, etc).
• Keep leadership informed of key issues that may impact completion, budget or other results that may limit the product delivery
• Help teams measure lead and cycle-time to see how long features take from concept to full delivery
• Focus 80% of time on managing the delivery process and 20% on documentation/administration
• Ensure delivery issues are analyzed and resolved in a timely fashion.
• Participate in maintenance window activities when necessary and make go/no go decisions
• Oversee delivery team activities and provide direction and guidance as needed to ensure timely and accurate customer deliveries
• Align scope for delivery initiatives
• Develop deep application knowledge to understand the impact of work being done
• Supports and enables cross-functional team collaboration, communication & knowledge sharing.
• Works with leadership when changes in project scope, delivery or expense are required
• Champions engagement, collaboration, discipline, and transparency through ceremonies, process and coaching.
• Ensures alignment of portfolio delivery and release dates are met
• Ensures effective identification and visible risk mitigation and escalation practices and processes.

What you will need to have:

10+ years of experience with project/program/release management

B.Tech degree in Engineering (preferable in Computer Engineering)

Woking Experience in global setup with US teams from India.

Flexibility to work in late hours to manage global duties

Excellent communication skills

What would be great to have: (Optional – subjective preferred qualifications if applicable.)

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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