Advisor, Software Architecture

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

*DevOps*

Multi-cloud Infrastructure Management: Design, deploy, and manage cloud-based infrastructure across multiple cloud platforms, including Azure, GCP, and AWS. Utilize Infrastructure as Code (IaC) tools like Terraform to provision and maintain cloud resources in an automated and scalable manner. Implement best practices for cloud resource utilization, cost optimization, and security across different cloud environments.

Scripting and Automation: Develop and maintain automation scripts using Bash scripting and Python to streamline deployment processes and enable efficient infrastructure management. Automate routine operational tasks, such as deployment, monitoring, and scaling, to enhance system reliability and reduce manual effort.

Microservices and Containerization: Architect and implement microservice-based applications leveraging containerization technologies like Docker and orchestration tools like Kubernetes. Collaborate with development teams to design scalable and resilient microservice architectures that align with business requirements.

Cloud Networking and Security: Configure and manage network architectures, security groups, load balancers, and firewall rules in cloud environments to ensure secure and reliable application connectivity. Implement and maintain cloud-native security practices, including identity and access management (IAM), encryption, and vulnerability management.

*Incident Management* Deliver standard incident management process Resolve incidents within established BPA and service times Investigate and coordinating incident resolution for all escalated incidents Identify correct component teams and engage them for resolution Oversee all severity 1, severity 2 tickets through to resolution including severity 3 incidents as warranted Oversee emergency changes as related to a current service interruption Prepare post incident review documents and attend problem management review Prepare post incident review documents and attend problem management review meetings to ensure determination of root cause Accurate, appropriate, and timely communication to internal and external stakeholders Provide after-hours/on-call incident management support. This is a 24-hour, 7-day a week requirement assigned on a rotational basis

*Change Management* Accepts and reviews Requests for Change (RFC) submitted by multiple business units, requiring technical knowledge of infrastructure and business environment, for proper assessment to ascertain potential business impact. Ensures strict adherence to established process and procedures for audit compliance. Ensures adequate information is supplied for assessment of full impact. Collaborates with requestors to ensure proper documentation is provided within RFC and coordinates with CMDB Librarian if CI is missing or not identified correctly within the RFC. Facilitates meetings to address change inefficiencies or identified risks, with strong negotiation skills and ability to build consensus to avoid potential business impact. Contributes as Change Management subject matter expert (SME) in support of end user requests for support and in outward communications to end users. Responds promptly to phone, email, office communicator and in-person requests as needed.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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