Senior Director of Engineering, Customer Communications Management Platform
Location: IRL DUBL 11-12
Time Type: Full time
Job Description
Senior Director of Engineering, Customer Communications Management Platform
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the Team:
The new Enterprise Platform portfolio delivers foundational technology capabilities that power secure, scalable, and innovative experiences across the organization using best-in-class tooling and standards. In this role, you will lead the evolution of our Customer Communications Management (CCM) platform, centralizing and personalizing outbound communications across all channels.
What you will be doing:
- Develop and execute the strategy and roadmap for the enterprise CCM platform, aligning with business, marketing, and customer service goals.
- Manage omnichannel delivery of high-volume communications (email, SMS, push, direct mail, in-app).
- Lead technical implementation of personalization, content management, and regulatory compliance (TCPA, CAN-SPAM, GDPR, CCPA).
- Oversee platform integration with CRM, marketing automation, and data warehouses.
- Ensure operational excellence and vendor management for platform reliability and deliverability.
What you bring:
- Leadership experience with enterprise-grade CCM platforms (Quadient Inspire, OpenText Exstream, Messagepoint).
- Expertise in high-volume, multi-channel communication delivery in regulated industries.
- Technical knowledge of communication channels, deliverability, and compliance.
- Experience collaborating with marketing, legal, and compliance teams.
- Strong background in data integration for personalized communications
Educational Requirements:
Bachelor’s degree in computer science, information systems or other related technical discipline or the equivalent combination of education, training, or work experience.
What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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